• Job Description

  Req#: R-131029

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  The Senior Manager, Quality Assurance will lead the Commercial Lines Quality Assurance (QA) program for Internal Authority as outlined in the Commercial Lines Underwriting Reviews Framework and in line with the Aviva General Insurance Underwriting Business Standards. Focus is on assessing the level of compliance with underwriting controls and ensuring that corrective action is taken to address any gaps identified through the QA process. This role supports a culture of continuous improvement across commercial lines and the aim to underwriting excellence.

  What you'll do

  • Lead the Underwriting Independent Review (UIR) process for Commercial Insurance (Internal Quality Assurance audits over Underwriting in Commercial Lines).
  • Prepare the annual UIR plan using the Risk Based Methodology outlined in the Commercial Lines Underwriting Reviews Framework
  • Implement the approved plan engaging the relevant leaders (LOB/ Business Units)
  • Run UIR Activities and Scope including Terms of Reference, sampling, file selection and reports.
  • Work with the data analytics team to collect policy data for file reviews based on the established sample selection criteria for a given UIR.
  • Connect with leaders throughout the review process from preliminary planning meetings, end of review results meetings and through UIR specific documentation including Terms of Reference and reports.
  • Ensure the Review team is calibrated and outputs align with established Underwriting Procedures and Business Standards.
  • Agree on remedial action with Underwriting Leaders.
  • Track and monitor all remediation activities obtaining, and reviewing evidence to close all action items.
  • Analyze QA data and provide insights on results and progress to plan quarterly for various committees and leaders.
  • Support and lead all aspects of Underwriting Quality Review (UQR) activities for Commercial Insurance through Quality Reviews both as part of the UIR process and independently. Monitor SLAs and work with leaders to ensure SLAs and quality standards are maintained.
  • Conduct Underwriting Control Validations (UCV) for Commercial Insurance reviews as determined by the Head of Technical Governance and Quality Assurance and Business Leaders, CTU, Risk and Control, Internal Audit, Pricing Leads etc. based on ad-hoc issues that present challenges to the governance and/or profitability of Aviva Commercial Lines.
  • Support and collaborate with Risk to identify iCare issues and provide evidence for issue closure.
  • Collaborate with 2nd line and Internal Audit to provide evidence and supporting documentation.
  • Collaborate with CTU teams to provide feedback on Commercial Lines processes and guidelines.
  • Participate in ongoing and future changes, reviews or amendments to the Commercial Lines Underwriting Review Framework for Commercial Insurance.
  • Lead and mentor the QA team to achieve strategic goals and embed a Risk and Control culture in Commercial Underwriting by providing feedback their performance.

  What you'll bring

  • 10+ years of Commercial Underwriting experience including property, casualty and Automobile is required.
  • 5+ years experience in leadership role
  • Additional UW experience in Equipment Breakdown/ Engineering is preferred.
  • Knowledge of Surety is an asset.
  • The ability to read/understand French is an asset.
  • Experience in risk management
  • Excellent written and verbal communication skills
  • Shown ability to influence leaders and achieve consensus
  • Good working knowledge of MS office suite
  • A strong negotiator with influencing skills to persuade the operation.
  • Outstanding leadership skills to mentor and develop the QA Team.
  • Strategic thinking to challenge the status quo.

  What you'll get

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
  • Outstanding Career Development opportunities.
  • Flexible/Hybrid work arrangements.

  Additional Information: Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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