Oura
Senior Manager, Retail Support Operations- Member Experience
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Job Description
- Req#: A8CCB46F1E
Employer Industry: Consumer Electronics and Wellness
Why consider this job opportunity:
- Competitive salary up to $156,000
- Opportunity for career advancement and growth within a rapidly expanding company
- Comprehensive health, dental, and vision insurance, along with mental health resources
- Generous paid time off policy including 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off
- Access to an Oura Ring and employee discounts for friends and family
- Supportive and inclusive work culture that values diversity
What to Expect (Job Responsibilities):
- Develop and implement scalable operational processes and systems to support retail channels' growth
- Serve as a key operational point of contact for major retail partners and distributors, fostering strong relationships
- Oversee the entire retail support operations lifecycle, including order processing, fulfillment, and returns management
- Continuously analyze retail operational performance and lead initiatives for process improvement
- Collaborate cross-functionally with internal teams to align sales and support strategies for the retail channel
What is Required (Qualifications):
- 7+ years of experience in retail operations, customer support, sales operations, or a similar role, preferably in consumer electronics or wellness
- Proven leadership experience in enterprise sales and support, with a strong track record of client service
- Strong understanding of retail operational processes, including order management and inventory management
- Excellent problem-solving, analytical, and critical-thinking skills
- Proficiency in using CRM systems, ERP systems, and operational software
How to Stand Out (Preferred Qualifications):
- Experience working with major retailers and distributors such as Best Buy and Amazon
- Familiarity with developing and implementing standard operating procedures (SOPs)
- Experience in a fast-paced, high-growth environment, particularly in international markets
- Strong project management and organizational skills
- Passion for Oura’s mission and products
#ConsumerElectronics #RetailOperations #CareerOpportunity #CompetitivePay #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
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