• Job Description

  Req#: B0370-25-0004?language=en&page=18&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for an enthusiastic and highly motivated Senior Registered Nurse to lead and manage an established team within the Clinical Navigation Hub at East Lancashire Medical Services Ltd. East Lancashire Medical Services Ltd is friendly, motivated and committed to providing high quality services to the population of East Lancashire.

  The candidate should demonstrate strong communication/negotiating skills to carry out complex clinical telephone triage in a sensitive manner providing assessment, advice and information and be able to work closely with stake holders utilizing professional judgement and referring to other agencies/ services where appropriate.

  Main duties of the job

  The primary responsibility of the successful candiadate wil be to prioritise incoming calls and direct patients or health professiona;ls to the most appropriate service trying to avoid hospital admission.

  About us

  East Lancashire Medical Services (ELMS) is a Social Enterprise organisation delivering Urgent Primary Care Services 365 days a year to a population of over 500,000. TheClinical Navigation Hub is a small specialist service comprising of a team leader and three other colleagues .

  Details

  Date posted

  18 July 2025

  Pay scheme

  Other

  Salary

  £50,000 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0370-25-0004

  Job locations

  St Ives House

  Accrington Road

  Blackburn

  Lancashire

  BB1 2EG

  
  

  Job description

  Job responsibilities

  Job Role

  Clinical

  To provide clinical navigation, and advice to appropriate clinicians

  To reassure the rapid and effective transmission of patient data between all relevant parties

  To deal effectively with safeguarding issues if they arise in line with policy.

  Promote evidence-based practice

  Establish and maintain strong collaborative arrangements with other health care professionals

  Participate in admission avoidance activities

  Prescribe medication patients using EPS

  Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services

  Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.

  Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.

  Managerial

  To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.

  To participate in the appraisal process for themselves, and facilitate for their team

  To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.

  To inspire others and encourage them to seek advice and solutions to problems.

  To challenge others to take an active part in developing knowledge, ideas and work practice

  To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.

  Manage the teams rota

  Communications

  To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions

  To effectively communicate complex and sensitive information.

  To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality

  To ensure data collection systems are effective and report an problems to the IT team.

  Partnership workingand service development

  To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.

  To adhere to policies and procedures relating to own workplace to contribute to service development

  To implement and propose changes to policies/practices in own area

  To input into the effectiveness of any changes and how these have improved services

  To ensure collaborative working relationships with acute and primary care agencies are effective

  Training and Development

  To facilitate and participate in an open, reflective and learning environment.

  To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan

  To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice

  To undertake annual mandatory training updates and other relevant courses in line with local policies

  To act as a role model and train and support professional development of other staff

  Engage in and comply with the requirements for nurse revalidation

  Professional

  Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.

  Keep up to date with current initiatives which enhance the role

  Quality

  Participate actively in audit programmes of practice and service improvement

  To work together with the complaints team to address user complaints.

  Organisational Responsibilities

  To ensure efficient and effective use of material resources/supplies within the centre

  To identify any problems with resource use/availability and make recommendations for corrective action

  To maintain accurate records of resource use

  Job description

  Job responsibilities

  Job Role

  Clinical

  To provide clinical navigation, and advice to appropriate clinicians

  To reassure the rapid and effective transmission of patient data between all relevant parties

  To deal effectively with safeguarding issues if they arise in line with policy.

  Promote evidence-based practice

  Establish and maintain strong collaborative arrangements with other health care professionals

  Participate in admission avoidance activities

  Prescribe medication patients using EPS

  Provide advice to professionals about alternatives to hospital care, including primary and intermediate health and social care (including voluntary) services

  Provide brokerage role discussing capacity with services and liaising with services to free up capacity dependent on wider pressures in the system as part of escalation plans so as to avoid unwarranted admissions.

  Make safe, autonomous triage decisions without reliance on digital or algorithm based tools.

  Managerial

  To assist the clinical lead nurse to train, mentor and coach the clinical team where relevant.

  To participate in the appraisal process for themselves, and facilitate for their team

  To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.

  To inspire others and encourage them to seek advice and solutions to problems.

  To challenge others to take an active part in developing knowledge, ideas and work practice

  To challenge tradition and take risks accepting joint responsibility for any arising problems and tensions and using these to inform future practice.

  Manage the teams rota

  Communications

  To communicate with a wide range of people to explore complex health issues and to make treatment pathway decisions

  To effectively communicate complex and sensitive information.

  To agree the arrangements for communication with the patient/family/carer, and to document these in accordance with policy and the patients right to confidentiality

  To ensure data collection systems are effective and report an problems to the IT team.

  Partnership workingand service development

  To work in an integrated and seamless way with other colleagues and disciplines within the Primary Urgent Care Services.

  To adhere to policies and procedures relating to own workplace to contribute to service development

  To implement and propose changes to policies/practices in own area

  To input into the effectiveness of any changes and how these have improved services

  To ensure collaborative working relationships with acute and primary care agencies are effective

  Training and Development

  To facilitate and participate in an open, reflective and learning environment.

  To understand the role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan

  To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice

  To undertake annual mandatory training updates and other relevant courses in line with local policies

  To act as a role model and train and support professional development of other staff

  Engage in and comply with the requirements for nurse revalidation

  Professional

  Exercise individual responsibilities and accountability for own practice, in accordance with clinical governance and professional guidance from NMC.

  Keep up to date with current initiatives which enhance the role

  Quality

  Participate actively in audit programmes of practice and service improvement

  To work together with the complaints team to address user complaints.

  Organisational Responsibilities

  To ensure efficient and effective use of material resources/supplies within the centre

  To identify any problems with resource use/availability and make recommendations for corrective action

  To maintain accurate records of resource use

  Person Specification

  Skills

  Essential

  • Excellent clinical assessment and decision-making skills
  • Proficient computer skills
  • Effective leadership and people management abilities
  • Evidence of professional profile
  • Ability to teach, supervise and mentor junior staff
  • Evidence of previous multi-professional working
  • Good written and verbal communication skills
  • Is able to meet the needs of the service flexibly

  Qualifications

  Essential

  • RGN
  • Current First Level registration /Registered HPC/Pharmacist/Paramedic
  • Evidence of continuing professional development (CPD)
  • Leadership or management qualification
  • Prescribing qualification

  Personal Attributes

  Essential

  • Professional, compassionate, and patient focused
  • Motivated and proactive in developing self and others
  • Adaptable and able to work under pressure
  • Determination and enthusiasm
  • Good organizational skills
  • Good 'people' skills and an outgoing, friendly personality
  • Patience and the ability to motivate and inspire people
  • Tact and discretion

  Knowledge and skills

  Essential

  • Awareness of Equality & Valuing Diversity Principles
  • Understanding of Confidentiality & Data Protection Act
  • Use of Adastra, Pathways, Odyssey or similar systems

  Experience

  Essential

  • Minimum 5 years post registration
  • Significant post-registration experience.
  • Significant experience in leading or managing a team
  • Evidence of working independently
  • Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
  • Excellent interpersonal and communication skills.
  • Demonstrates ability to engage patients and the public in the development of the service
  • Demonstrates ability to work as part of a team
  • Has a working knowledge of adult and children safeguarding

  Desirable

  • Experience of remote Triage working.

  Person Specification

  Skills

  Essential

  • Excellent clinical assessment and decision-making skills
  • Proficient computer skills
  • Effective leadership and people management abilities
  • Evidence of professional profile
  • Ability to teach, supervise and mentor junior staff
  • Evidence of previous multi-professional working
  • Good written and verbal communication skills
  • Is able to meet the needs of the service flexibly

  Qualifications

  Essential

  • RGN
  • Current First Level registration /Registered HPC/Pharmacist/Paramedic
  • Evidence of continuing professional development (CPD)
  • Leadership or management qualification
  • Prescribing qualification

  Personal Attributes

  Essential

  • Professional, compassionate, and patient focused
  • Motivated and proactive in developing self and others
  • Adaptable and able to work under pressure
  • Determination and enthusiasm
  • Good organizational skills
  • Good 'people' skills and an outgoing, friendly personality
  • Patience and the ability to motivate and inspire people
  • Tact and discretion

  Knowledge and skills

  Essential

  • Awareness of Equality & Valuing Diversity Principles
  • Understanding of Confidentiality & Data Protection Act
  • Use of Adastra, Pathways, Odyssey or similar systems

  Experience

  Essential

  • Minimum 5 years post registration
  • Significant post-registration experience.
  • Significant experience in leading or managing a team
  • Evidence of working independently
  • Extensive clinical experience in telephone or virtual triage, demonstrating confident autonomous decision making without reliance on structural triage software
  • Excellent interpersonal and communication skills.
  • Demonstrates ability to engage patients and the public in the development of the service
  • Demonstrates ability to work as part of a team
  • Has a working knowledge of adult and children safeguarding

  Desirable

  • Experience of remote Triage working.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  East Lancashire Medical Services Ltd

  Address

  St Ives House

  Accrington Road

  Blackburn

  Lancashire

  BB1 2EG

  
  

  Employer's website

  https://www.elms-nfp.co.uk (Opens in a new tab)

  Employer details

  Employer name

  East Lancashire Medical Services Ltd

  Address

  St Ives House

  Accrington Road

  Blackburn

  Lancashire

  BB1 2EG

  
  

  Employer's website

  https://www.elms-nfp.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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