• Job Description

  Req#: 25020874

  Job Description:

  Line of Business Job Description:

  This position is for a Documentation Quality Assurance Officer. The position handles a variety of tasks such as performs follow up twice monthly on outstanding Material Documents, review documents and related backup that is imaged to ensure completeness and other QA functions related to the activities of the documentation team.. This position will work closely with the Documentation Manager as well as the Documentation Officers and other Leasing Operations groups.

  Job Description:

  This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

  Responsibilities:

  • Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
  • Advises on projects and directs activities of a team related to special initiatives
  • Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
  • Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
  • Identifies and recommends responsibilities and accountabilities for key programs/projects
  • Research and clarify information in imaging and work closely with the documentation team to provide problem resolution.
  • Responsible for building and maintaining strong relationships with leasing operations teams.
  • Handles documentation QA testing as needed.
  • Timely maintenance of all pending items.
  • Performance of maintenance on current portfolio issues, as needed. Completes various projects as assigned by manager.

  Required Qualifications:

  • Strong Microsoft Word and Excel abilities.
  • Excellent verbal and written communication skills.
  • Must be detailed oriented.
  • Team player who will assist teammates as needed.
  • Proven ability to work in an unsupervised capacity.
  • Strong customer service skills.
  • Ability to set priorities, meet aggressive production goals and deadlines, manage multiple transactions, tasks and project efficiently and simultaneously in a fast-paced environment.
  • Ability to achieve aggressive productions goals and to deliver effective, responsive service to customers.
  • Excellent organizational skills and the ability to prioritize.

  Desired Qualifications :

  • Commercial Lease/Loan documentation experience.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

  Pay and benefits information

  Pay range

  $57,000.00 - $102,700.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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