• Job Description

  Req#: R1150970

  Job Description:

  Senior Pensions Administrator

  Bupa Place, Salford Quays, Manchester (M50 3SP)

  Hybrid (Up to 3 days WFH)

  Permanent
  Full Time (37.5 Hours)

  Up to £36,500 + Fantastic Benefits

  (Monday – Friday)

  We consider all types of flexibility, including locations, hours and working patterns.

  Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

  The role

  Ensure that the day to day requirements of our members are met to industry leading standards in terms of customer service, quality of information provided and adhere to service level agreements and disclosure requirements

  You’ll help us make health happen by

  • Take ownership of complex cases for all types of defined benefit and defined contribution members including retirements, deaths, leavers, transfers out, AVCs, new entrants, dual members etc.
  • Provide training, support and mentoring to more junior administration team members as required. Accurately check and review work, provide constructive feedback to administrators and report any issues to Pensions Administration Team Manager.
  • Prioritise workload to deliver outstanding customer service. Work closely with Pensions Administration Consultants and take responsibility for escalating any issues and identifying potential solutions.
  • Work with Pensions Administration Consultants to test and implement process and systems improvements / updates and provide feedback where necessary
  • Be target driven and report to Administration Team Manager if team service level adherence falls below 95%.
  • Excellent knowledge of scheme rules and technical compliance
  • Ability to motivate administrators
  • Support Pensions Administration Consultants in fulfilling the tasks required in their Specialist Areas and deputise in their absence.
  • Actively participate and lead activity in administration projects

  Key Skills / Qualifications needed for this role

  • A minimum of 5 years’ experience in a pensions administration service department, dealing with DB (and hybrid) trust administration and using pensions administration systems is desirable.
  • Ideally CPC (or PMI) qualified
  • 5 GCSE passed at grade C or above (Maths and English essential)
  • Excellent communication skills and telephone manner
  • Good user capability of all MS Office applications, e.g. Powerpoint, Excel, Word.
  • Comprehensive knowledge of all areas of pensions administration principles
  • Flexibility/adaptability.
  • Ability to problem solve and provide constructive feedback to senior staff
  • Demonstrate customer led thinking.
  • Administration Project experience.
  • Ideally experience in mentoring and training junior staff.

  Benefits

  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with option to buy or sell

  • Bupa health insurance as a benefit in kind

  • An enhanced pension plan and life insurance

  • Annual performance-based bonus

  • Onsite gyms or local discounts where no onsite gym available

  • Various other benefits and online discounts

  Why Bupa?

  We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

  As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Time Type:

  Full time

  Job Area:

  Administration

  Locations:

  Bupa Place, Home Based North c/o Bupa Place

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

Notice