• Job Description

  Req#: R20048352

  Job Description Summary

  Job Description

  Senior Platform Administrator - Quality Team

  Hi, we’re Aegon . Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’re one of the biggest providers of financial wellbeing products in the world, and we’ve got almost 4 million customers in the UK. That's 1 in 10 UK adults!

  We’re a company of around 2,000 innovators and thinkers who put our energy into helping customers. You can see this in our culture where we ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests.

  We’re looking for a Senior Platform Administrator to play a leading role in the creation and development of a newly created Quality Team , that will be asked to make sure we’re providing the best possible service to our customers. You’ll be doing all manner of quality checking from system inputs to letters and customer communications, providing constructive and meaningful feedback while looking for ways to improve.

  You’ll also look at how we can prevent any regulatory or process breaches before they can happen, but if they do, you’ll look at their causes and put measures into place to stop them happening again. This job would suit someone that wants to be a champion of change, supporting colleagues in embracing change positively and achieving pay-back on the benefits for both colleagues and customers alike .

  We’d love to hear from you if you have:

  • Experience in handling internal and external customer queries on telephone and in writing in a regulated industry

  • Excellent a ttention to detail

  • Ability to build relationships with key stakeholders

  • The ability to influence others and you’re not afraid to challenge the status quo

  • A creative mindset and can find new ways to do things

  It’d also be great (but not essential) if you’ve got:

  • Experience in financial services, and even better if you’ve worked with pensions products before

  What’s in it for you?

  • A competitive salary from £ 27,700 depending on the experience you can bring

  • A non-contributory pension between 8%-12%

  • A discretionary bonus, depending on personal and company performance

  • 34 days leave per year (including bank holidays, pro-rated for part-time)

  We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working (typically 2 days in the office per week, 3 from home).

  We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

  Sound good? You know what to do… click the "Apply" button and see where it can take you

  The legal bits

  We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

  We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

  Please have your application in with us by Friday 21st July 2023

  Equal Opportunity Employer:

  We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

• About the company

  Aegon is the brand name for Scottish Equitable plc and it is a subsidiary of Aegon NV, a multi-national life insurance, pension and asset management company headquartered in The Hague, Netherlands.

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