Infosys
Senior Process Associate – Finance & Accounting
This job is now closed
Job Description
- Req#: 87528BR
- Follows all predefined guidelines and timelines such as verifying documents, analysis of data and deliver required information to client on a timely manner in order to meet SLA target and to ensure that the performance parameters are met
- Adhere to corporate standards and procedures in all Finance and Accounting activities
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Effectively executes calls of the client’s customers, resolves query/issue as per deliverable outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards
- Handles individual cases that need re-work in order to ensure high customer satisfaction/NPS score from the end user
- Shares experiences in order to facilitate capture of tacit knowledge
- Delivers on the new process/approach in order to meet client and internal goals
- Performs stand-alone activities or high volume transactions such as customer calls, emails, chats, requests/orders including cancelling, adding, and modifying per customer requirements in order to ensure SLA adherence, customer satisfaction, quality and compliance
Senior Process Associate- Finance and Accounting
Your responsibilities may include but are not limited to:
High School Diploma
Preferred
1 year of experience in finance or accounting
About Us
Infosys BPM is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginAbout the company
Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.
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