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Job Description
- Req#: 132490BR
Employer Industry: Business Process Management
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Engaging role as a Subject Matter Expert in customer experience activities
- Supportive and collaborative work environment
- Involvement in process reengineering activities to improve efficiency
What to Expect (Job Responsibilities):
- Manage order management and customer queries effectively
- Oversee status, issues, changes, and risks associated with processes in support of the Sales Operations Manager
- Serve as the Subject Matter Expert for all customer experience activities
- Participate in day-to-day customer interactions and knowledge management
- Manage backlog activities to ensure timely shipment of production orders
What is Required (Qualifications):
- High School Diploma or GED equivalent
- Minimum of 1 year of experience relevant to order management or customer service
- Ability to communicate effectively via telephone, email, or face-to-face
- Strong time management skills to prioritize daily workload
- Proficiency in Microsoft applications including Outlook, Excel, and Teams
How to Stand Out (Preferred Qualifications):
- Critical thinking skills to resolve issues efficiently
- Experience in process reengineering or improvement initiatives
#BusinessProcessManagement #RemoteWork #CustomerService #CareerOpportunity #ProcessImprovement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.
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