• Job Description

  Req#: Req21039

  Job Description

  Job Summary

  The Senior Process Owner, Business Process Effectiveness understands how business processes operate and has the responsibility to ensure that those processes continue to meet customer and business demands today, and in the future, in the area assigned. The Senior Process Owner, Business Process Effectiveness actively plans, manages, and communicates activities and deliverables to ensure goals and objectives of key project initiatives in defined process areas are accomplished within the prescribed time-frame and funding parameters, while constantly looking at end-to-end process and impact to customers and AMN overall.

  
  Job Responsibilities

  • Partners with department leadership and project leaders to ensure successful execution of key projects and initiatives driving toward process improvement.

  • Manages assigned aspects of projects throughout the development project lifecycle including project scope, schedule, resources, quality, costs issues, risks, and change.

  • Crafts and manages project documentation and revises project plans as appropriate to meet changing needs and requirements.

  • Schedules and conducts project meetings to include logistics, agendas, and meeting minutes. Channels communication consistently and effectively.

  • Participates in solution design and develops process workflows as it relates to assigned projects and/or to support internal process improvement initiatives, identifying cross-functional impacts and connects with internal and external partners. Looks at big picture and pushes change that benefits the customer and overall business.

  • Interfaces, when appropriate, with all areas affected by the project.

  • Prepares and submits project status reports to leadership, where appropriate.

  • Contributes to development of new system workflows resulting from process improvement efforts, organizational realignments, and/or acquisitions.

  • Leads process improvement efforts using Process Excellence tools (e.g. LEAN).

  • Partners with Subject Matter Expert(SME) in development of process education, additional education needed to support the team, development of job aids.

  • Ensures that functions will be performed in accordance with existing standard operating procedure(SOPs) and meet customer and business demands today and in the future.

  • Leverages solid understanding of key processes and upstream/downstream impacts across multiple functional areas in order to effectively contribute to the following work products throughout project implementations: Business Requirements Definition, Process Hierarchy, Level 3 Current and Future State Process Maps, Root Cause Analysis, Gap Analysis, Test Plan Phases and Strategy, Test Scripts, Role and Responsibilities Matrix, Change Management Plan, Training Plans, and Content, Cut-Over Planning, Post Go-Live Support and Warranty, and System Change Requests.

  • Assesses educational needs of the team and partners with L&TD team to develop appropriate training and provides support where needed.

  • Communicates with internal management on team progress and needs related to daily activities, improvements, projects, and initiatives.

  • Supports the development, coaching, and mentoring of team members leveraging strong communication skills and company programs in order to address performance issues, reward high performance, and encourage career development.

  • Efficiently manages, prioritizes, and completes concurrently with minimal direction.

  • Appraises team member task performance and proficiencies through observation and feedback using Performance Success Plans and reviews on quarterly basis and coordinates Performance Improvement Plan process when needed.

  Education

  • Bachelor's Degree | Preferred

  Certifications

  • Six-Sigma-Green/Black Belt | Accredited Six Sigma Training Organizations | Preferred

  • Program Management Professional (PgMP) | Project Management Institute PMI | Preferred

  Minimum Work Experience

  • Business Operations experience.

  • Business analysis and process designs/documentation experience.

  • ERP or other enterprise systems implementation experience.

  Key Skills

  • Analytical

  • Meeting management

  • Leadership

  • Negotiation

  Our Core Values

  Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

  At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

  Pay Rate

  $82,000 - $97,500 Salary

  Final pay rate is dependent on experience, training, education, and location.

• About the company

  AMN Healthcare is the Innovator in Healthcare Workforce Solutions. For information on career opportunities, please visit http://jobs.amncareers.com.

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