Job Description:

Senior Product Designer

Permanent

Bupa Place, Manchester M50 3SP - hybrid / home and office

Salary £45K - £55K depending on experience

Full time 37.5 hours per week

We consider all types of flexibility around hours and working patterns wherever possible.

The role

We’re looking for a senior product designer to work on transformational digital healthcare and wellbeing projects.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

You’ll work alongside a rapidly growing, passionate and talented multi-disciplinary digital experience design team, made up of User researchers, product designers and content designers, who are focused on creating the best digital experiences for our customers.

As well as project work, you’ll help grow the maturity of the product design function & process within the wider digital team and show how user centred design can have meaningful business impact. You’ll want to advocate your craft both internally and externally and contribute to the wider design community.

We follow a user centred design process, but the methods you use throughout are up to you. If you’re comfortable across the double diamond, great, if you’re brilliant at lean UX great, if you love running design sprints, also great.

We’re offering you the opportunity to build a career as an individual contributor, with the ability to mentor and guide other team members whilst challenging the way healthcare is served digitally in the UK.

How you’ll help us make health happen

• You’ll be hands on in health tech project work, involved in every stage of the digital experience design process with shared ownership and responsibility for the outcome.
• You’ll mentor, coach and inspire other members of the experience design team – so experience coaching/managing other designers is a plus.
• Educate the business on how to adopt a customer centric culture
• Showcase the design team and our process at external design events and conferences.

What’s needed for this role

• A senior designer, with a proven track record of driving customer engagement and great user experiences.
• Someone who is keen to dig in and transform a great healthcare company into a digital and customer centric one.
• Accustomed to working in a complicated, heavily regulated (FCA) business
• Experienced in human centred design, design thinking and the 'double diamond'
• Great experience and competency across of a wide range of UX methodologies and processes, design tools, design software, techniques - and know when to use them.
• An inspirational design leader with fantastic communication skills
• Someone who is able to tell a compelling story, demonstrate process and design thinking
• Ability to facilitate collaboration and align senior stakeholders all with strong opinions.
• Brilliant, confident presentation skills, comfortable presenting to large audiences up to board level
• Strategic & diplomatic approach to problem solving
• Analytical viewpoint with a focus on learning, experimenting and improving
• A credible, collaborative, and open stakeholder manager
• Very comfortable using collaborative digital tools. Figma would be great as well as FigJam, Miro and Microsoft Teams.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type: