You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product Managers build digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

We’re looking for a Senior Product Manager to lead the launch and evolution of our digital initiatives, with an emphasis on Artificial Intelligence and its application to multiple business areas. While specific AI experience is not essential, the person in this role is expected to be very comfortable with emerging technology and data, with a desire to be hands-on and work side-by-side with engineering and decision science teams. You will have experience delivering technically complex products, from concept development to live production launch.

How will you make an impact in this role?

• Develop a compelling product vision and strategy for our AI-enabled digital products, focused on driving positive customer experiences and business outcomes
• Ensure innovation is at the forefront of the product evolution by leading and encouraging the development of new ideas
• Establish a product roadmap and goals linked to enterprise priorities
• Evaluate and prioritize feature enhancements and product backlog while balancing the needs of customers, internal stakeholders, and partners
• Acquire feedback to develop a comprehensive strategy on products; Use important metrics, analytics, and customer feedback to iterate and drive improvements in future releases and to monitor product health
• Proactively communicate risks, dependencies and product roadmap changes to leadership, team members and key stakeholders
• Partner with engineers to identify technical solutions, assess technical tradeoffs and deliver product features/capabilities
• Maintain pulse on external trends, competitive intelligence, and emerging technology to evolve and further innovate our products

Minimum Qualifications:

• Experience as a Product Manager with a broad portfolio of technically complex initiatives
• Accountability for the end-to-end experience, immersed in the customer experience and performance metrics
• Great team player who is naturally curious about how thing work, flexible, and comfortable with ambiguity
• Consistently seeks feedback from a diverse group of colleagues and partners, demonstrating clear actions taken to respond
• Strive to develop collaborative and constructive relationships with internal and external stakeholders and partners, ensuring you’re bringing others along with you in the journey
• Ability to display empathy towards a diverse set of users, striving to walk in their shoes
• Ability to articulate a strong point of view that is backed by knowledge of the industry and customer needs
• Advocate for enhancing Digital Labs, AXP Product and company culture
• Technically literate with a deep appreciation of the engineering discipline and partnership
• Ability to prioritize, assess and manage competing priorities, and narrow focus
• Tenacious in the face of challenges, and responsible for the impossible

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact- every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com