End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Product Manager - Loans, Consumer Lending

LOCATION: Chester, Manchester or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

As Senior Product Manager, you’ll lead a team of 4 or 5 Product Managers to effectively manage the Unsecured Personal Loans portfolio of 1.3m customers.

The role includes active risk management and implementing changes to improve our control environment and ensuring we are monitoring and delivering the right outcomes for customers.

You will lead the decisions on treatments for customers in financial difficulty and when we don’t get it right for customers first time.

There’s also lots of opportunity for thought leadership to contribute to and influence our product strategy and future operating model.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Customer first approach and experience in product management

• Is data driven and uses evidence-based decision-making to explain 'why'

• Is curious, with an appetite for learning new skills & agile capabilities

• Develops the team using the 4Cs (Clarity, Challenge, Coach & Care) to drive personal growth as well as move the business forward

And any experience of these would be really useful

• Have great interpersonal skills, the ability to explain complex technical matters to a non-technical audience, the ability to build good working relationships, logical & creative thinking skills and being able to articulate the benefits or the work we do.

• You'll bring passion, a can-do attitude and an open mind to help us develop new ways of doing things, whilst developing your own skills and experience.

• As a member of the leadership team, can role model the LBG Values & Leadership behaviours with a growth mindset

• Understand the Consumer Lending market and the risks and opportunities they present

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.