• Job Description

  Req#: 113223

  End Date

  Wednesday 10 July 2024

  Salary Range

  £86,964 - £102,310

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Hybrid Working, Job Share

  Job Description Summary

  Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.
  
  We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
  
  We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

  Job Description

  JOB TITLE: Senior Product Manager - PEC Platform

  LOCATION(S): London / Bristol
  SALARY: £85,000 - £102,000

  HOURS: Full-Time

  WORKING PATTERN: Our work style is hybrid, which involves spending at least

  two days per week, or 40% of our time in the office.
  
  About this opportunity
  An exciting opportunity has arisen to join the team as a senior Product Manager right at the pivotal time during our Platform transformation. With the customer at the heart, as a product manager, you’ll support defining a clear strategic direction for our platform products, setting long-term goals and creating the vison for our products that align with our customer needs. Our mission is to lead and develop the personalisation strategy driving forward the transformation to provide self-serving capabilities, tech, and infrastructure for how we can engage with customers.
  
  Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU and plays a substantial role in supporting the achievement of the Group Personalisation strategy to be more relevant for customers.
  
  This role will focus on developing the product strategy to transform the way we communicate important operational customer and product information to our diverse customer base.
  
  In your role as Senior Product Manager you’ll continuously demonstrate;

  • Innovative & strategic mindset: Collaborating with the product owners to develop a compelling product vision and roadmap, ensuring alignment to, and embedding of the group wide personalisation & communications strategy.

  • Cross-functional collaboration: Play an active role in the development of our product management community of practise, model good product ways of working across the platform. Whilst building and maintain positive relationships across the Group to be active and visible supporting contribution of our products and promoting the strategy, services, and capabilities being developed.

  • Customer & value centric approach: engage with our customers (internally and externally), to develop and maintain a deep understanding of our customer use cases to inform roadmaps that directly address customer needs and deliver value continuously through an iterative approach.

  • Market analysis: Stay up to date with market changes and competitors’ insights alongside internal analytics, equipping the product owners to effectively develop individual, aligned product strategies & roadmaps.

  What you'll need
  Essential

  • Product development experience – defining a product vision & roadmap with accountability for its delivery in collaboration with the product delivery teams. Robust understanding of the tech landscape and capabilities, the personalisation strategy, and the business imperatives.

  • Able to combine a strategic, product mentality with the ability to see opportunities and develop comprehensive delivery plans, driving actions to coordinate and align to strategic goals.

  • Use your expertise to lead projects and/or programmes within desired cost, time, and quality parameters.

  • Extensive track record of building strong senior level relationships and providing constructive support and challenge to directors.

  • Able to think strategically and have a natural curiosity for external and internal factors that could influence our strategy. Strong communication and relationship building skills. Bring energy and aim to ensure your product is successful.

  
  Desirable

  • Experienced in operational customer communications, ideally in a regulated industry. Working knowledge of Consumer Duty and how this framework applies to communications

  
  About us

  We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

  About working for us
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  
  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

  
  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
  
  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch.
  We’d love to hear from you!

  
  
  

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

Notice