• Job Description

  Req#: JR-80534

  Job Summary:

  THE TEAM

  The Marketplace Product team at Ticketmaster partners across the company and across the globe to identify opportunities to drive client, fan and internal company value through web, mobile, and integration solutions, services that power Ticketmaster retail experiences. Our products cover ecommerce services, marketing, order processing services, and fulfillment services.

  THE JOB

  The Senior Product Manager is a pivotal role in the development of Ticketmaster’s marketplace. This individual will have direct and shared ownership for products within the Ticketmaster Resale platform. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results and takes pride in offering quality experiences which delight our customer. This person will help evolve the business and the technology behind it to ensure a smooth purchase experience for fans looking for their next live event, whether it’s concerts, theater, or sports.

  WHAT YOU WILL BE DOING:

  • Translate and prioritize business needs into innovative, quality solutions

  • Drive product and customer experience from concept to launch, working with cross-functional teams of product managers, designers, engineering, and operations across the globe

  • Determine and manage requirements and user stories for both internal and client-facing products, services with input from internal stakeholders and at times external clients

  • Write, prioritize, and manage sprints and backlog driven by needs, usage and value insights

  • Collaborate with internal stakeholder and engineering leadership to contribute to a strategic product roadmap

  • Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way.

  • Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies

  • Capture, monitor and present hard data (KPIs) to assess assumptions and feature concepts for modifications or future enhancements

  • Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster’s clients and fans and to define go to market strategy

  WHAT YOU NEED TO KNOW:

  • 5-7 years product management experience in either eCommerce, pricing, machine learning, or other related fields

  • Proven success in delivering B2B or B2C digital products from concept to launch

  • Good knowledge of technical subjects such as microservices, API integrations, databases, etc.

  • Strong analytical and problem-solving skills with the ability to make data-driven decisions

  • Capable of managing multiple projects simultaneously and handle shifting priorities

  • Excellent verbal and written communication skills, comfortable with presentations and interacting with internal teams and business stakeholders

  • Familiarity with agile processes and product management tools (e.g. Jira, Confluence, Miro)

  • Understanding of the ticketing, live event industry or financial industry trading systems a plus

  • Remote with hybrid opportunities in the central time zone; the greater Chicagoland region a plus

  • Bachelor’s degree in business, technology, or a related field

  BENEFITS & PERKS

  Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

  • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • WEALTH: 401(k) program with company match, stock reimbursement program
  • FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
  • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • OTHERS: Volunteer time off, crowdfunding match

  LIFE AT TICKETMASTER

  We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

  Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

  We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

  Our work is guided by our values:

  Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

  Teamwork – While we celebrate individual achievements, we know have more success as a team.

  Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

  Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

  EQUAL EMPLOYMENT OPPORTUNITY

  We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

  
  Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

  We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

  We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

  HIRING PRACTICES
  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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  The expected compensation for this position is:

  $109,000.00 USD - $136,000.00 USD

  ** Pay is based on a number of factors including market location, qualifications, skills, and experience.

• About the company

  Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.

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