• Job Description

  Req#: R23007862

  Before you apply to a job, select your language preference from the options available at the top right of this page.

  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

  Job Description:

  Senior Product Owner
  
  Job Description:
  
  This position is responsible for supporting the execution of UPS API Product Management roles and responsibilities. This role works in conjunction with other teams/requestors to draft the business requirements for product development and complete all product and project readiness activities required to commercialize new features and functionalities.
  
  Collaborates with Technical Staff, Teams, and Users

  • Act as a SME for all aspects of the product, leading and training internal stakeholders and regional partners on how the products works and why.
  • Analyze new product enhancement initiatives and define the product requirements.
  • Articulate and quantify market problems and defines opportunities leveraging our inherent capabilities and competence.

  Maintains Customer-Facing Requirements

  • Interfaces with associates to ensure quality during problem resolution and retesting solutions.
  • Identifies dependencies across multiple applications and systems to ensure consistency with data flow and to minimize cross-functional impact.
  • Responds to business inquiries and generates reports to support requirements throughout product life-cycle.

  Conducts and Validates User Acceptance Testing

  • Collaborates with Applications Development resources and external support units (e.g., Help Desk, etc.) to ensure successful implementation.
  • Conducts use case and scenarios to verify expected results for the application prior to production implementation.
  • Executes UAT to provide test files for applications and customers.

  Provides Vendor and Customer Production Support

  • Provides day-to-day production support of applications (e.g., logs, researches and troubleshoots issues, etc.) for internal and/or external customers and vendors to ensure timely problem resolution.
  • Provides 1st and 2nd level support and collaborates with 3rd level support to troubleshoot issues and to increase customer satisfaction.
  • Identifies, documents, and communicates production support issues (e.g., system outages, significant events impacting fulfillment of special requests, etc.) to convey changes for project schedules and status.

  Supports End User Inquiries

  • Investigates end user inquiries to understand and identify potential application problems.
  • Maintains and updates information databases to ensure accurate and current data.
  • Generates standard and ad hoc reports to address inquiries.

  Minimum Qualifications:

  • Bachelor's degree or the equivalent in education and work experience
  • Proficient in Microsoft Office Suite, Jira, Agile(SAfE) methodologies, SQL
  • Familiar with API, BigQuery
  • Must have strong organizational and time management skills
  • Must have excellent written and verbal communication skills
  • Must have excellent customer service skills

  OTHER CRITERIA:

  Employer will not sponsor visas for position.

  UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  SALARY GRADE: 20F

  Employee Type:

  Permanent

  UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  Other Criteria:

  Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Basic Qualifications:

  Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• About the company

  United Parcel Service is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline, freight-based trucking operation, and its delivery drone airline. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

Notice