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Job Description

Manulife is on a journey to become a customer focused, digital leader; we’re redefining, and we need you! We are in the process of reimagining and re-platforming our Group Benefits Sponsor/Advisor Administration solutions. We want to offer the most innovative tools to help our Sponsors/Advisors and teams in their quest to coordinate group benefits plans. We have a clear vision of our strategy, and the result will be exceptional experiences for our consumers. To implement our vision, we are going to need help.

Reporting to the Director - Sponsor/Advisor Experiences, this role will be part of the Group Benefits Customer Experience team responsible to drive forward the execution of our strategy and vision for our digital channels. You will be helping us to realize our aspirations to become a Digital Customer Leader maximising tools and capabilities to provide experiences that delight our consumers.

What role will I play?

As a Senior Product Owner within the Group Benefits Customer Experiences team, you will demonstrate critical thinking with an ability to handle dependencies while identifying, building and leading strategic partnerships with various team members. Your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Operations, Sales, User Research & Design, Marketing, Compliance and Risk. You possess an excellent balance of analytical, communication, and leadership skills and challenging others to continually improve our offering.

You will be accountable for all aspects of your owned features including but not limited to the roadmap, feature health, requirements definition, delivery and validation. Leaning into your SAFE agile principles and experience, you will partner closely with the delivery squads breaking down and planning the work, ensuring that the requirements are timely, well understood, stories defined and backlogs prioritized. This is a fast paced, changing environment where every day brings something new, and innovative ideas and fun are encouraged.

As a Senior Product Owner, you will be responsible for:

• taking ownership of your assigned features, creating a roadmap for the evolution of your feature and establishing yourself as the feature owner
• collaborate with partners to ensure the digital vision and product aligns with our strategy
• contributing to the development of strategic, and value-based product roadmaps/backlog through multiple time horizons (short, medium and long-term views)
• contribute to priorities and direction and function as a product advocate across the company
• facilitating discussions with stakeholders regarding features in development, obtaining feedback, to make decisions on MVP and adjust user stories accordingly to close the feedback loop with stakeholders
• demonstrating your market and industry knowledge to transform user needs into requirements, user stories and acceptance criteria for the development team
• explaining the ‘What’ and ‘Why’ to the delivery squad and stakeholders through use of storyboards and other tools available
• be the voice of the customer for the development team, and the voice of the developer for the business teams
• understand customer needs to create value-based user stories for the development team
• ensure existing digital properties meet our performance & scalability requirements
• clearly identifying acceptance criteria, assumptions, risks and dependencies along with owning the acceptance testing in conjunction with business partners
• conducting analysis and incorporate findings, feedback and insights from customer and business research
• leverage metrics and analytics to report on the health of your features
• developing and maintaining appropriate tracking and reporting of features post-launch to evaluate future investment

Who are you?

• You don’t like to sit idle, and enjoy working in fast-paced environments – you tend to gravitate to roles where every day can present something new
• You obsess about customers, seeking ways to listen, engage and act for their benefit
• You think big, with a constant curiosity to discover ways to use an agile approach and enable the business to achieve its outcomes
• You thrive in teams establishing relationships, believing getting it done together drives innovation
• You take ownership with an ambitious mindset that builds solutions, focusing on what matters
• You do what is right, working with integrity and speaking out when needed
• You share your humanity, building a diverse and inclusive work environment for everyone

Competencies required for the role:

• 5+ years of relevant work experience in product ownership
• Knowledge and experience working with scrum/agile frameworks along with common tools such as Confluence, JIRA, release planning
• Experience working in the Insurance industry or Financial Advisor environments
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities
• Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resources
• Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
• Ability to champion positive relationships and successfully lead various sized groups to attain collaborative and innovative solutions
• Proactively identify potential problems to prevent unfavorable outcomes
• Adaptable and interest in change; reprioritize conflicting workloads and deliverables

What we bring

• A bold ambition and set of goals to drive transformation in our industry
• A leadership team dedicated to your growth and success
• Learn more about us here ( https://www.manulife.com/en/careers/why-join-us.html )

Manulife has lots of perks including, but not limited to:

• Competitive compensation
• Retirement Savings Accounts including a RPP (Pension Plan), RRSP (Retirement Savings Plan), and TFSA (Tax Free Savings account)
• Manulife Share Ownership Program with employer matching
• Customizable Benefits Package including Health, Dental, Vision, and 100% of Mental Health expenses
• Professional development and leadership opportunities

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

Manulife is an Equal Opportunity Employer

#LI-hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.