• Job Description

  Req#: JR102220

  Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

  Simply put, we connect people with moments that matter.

  Description

  Product and Tech Consultant with deep product knowledge who engages operational and technical staff (including leadership) within the accounts they service. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.

  This individual is consistently aware of changes to existing customer’s operational structure and impact on technology requirements. Identifies opportunities to augment customer’s workflow with integration of Sabre products/services including preferred partners into customer’s tech environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Products and relevant APIs that can unlock value for Customer and Sabre. Consistently and meticulously manages the product footprint, API scans and utilization of Sabre Solutions.

  Manages a portfolio of large Premier customers and supports the roll-out of strategic products for markets responsible. May get involved on Global programs from time to time.

  Role and Responsibilities

  Stay up to date on Sabre tech and broader tech enhancements.

  • Actively seeks information and learns, to ensure that at any point he/she up to date Sabre’s product strategy.

  • Maintains thorough knowledge and understanding of Sabre’s core product platform and ancillary solution.

  • Maintains a broad understanding of technology concepts, industry trends and disrupters relevant to our business including NDC.

  • Maintains up to date knowledge on Sabre APIs and sunset plans.

  Customer relationship

  • Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case.

  • Maintains a very close working relationship with customer’s key stakeholders and partner market.

  • Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc

  • Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness.

  • Prepare and conduct regular customer reviews.

  • Promote awareness and encourage adoption of new released functionalities and related benefit to customers’ business.

  • Review product adoption and opportunities to optimise usage.

  • Manages customer perception by focusing the customer success and benefits of adopting Sabre technology.

  Duty of care

  • Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

  • Proactively shares SANs (Sabre Advance Notifications) to Agency and drive implementation/ adoption mitigate adverse operational impact

  • Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenge

  Qualifications and Education Requirements:

  • Basic understanding of APIs and its applications.

  • Experienced in customers presentation/ demos to upsell solutions.

  • Strong analytical skills and negotiation skills

  • Excellent written and verbal communication skills.

  • Bachelor's degree or equivalent. Master's degree preferred.

  • Minimum 8 years of travel agency or travel industry experience.

  • Language – Fluent Korean and English.

  • Knowledge of GDS systems and Product will be added advantage.

  • Training experience will be an added advantage.

  Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

  We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

  Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

  #LI-Remote#LI-HC1

• About the company

  Sabre Corporation is a travel technology company based in Southlake, Texas.

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