Overview

Job Profile Excerpta Medica BV

Senior Program Manager – Publications Planning

Unit/Department: Publications Planning

Job purpose:

• To take an independent leading role within PP at both the account and project level
• To provide consultancy on design and education for event and/or digital and/or print/text-based projects
• To ensure consistency and quality of client deliverables
• To support and provide guidance to junior team members on project-related tasks
• To foster strong and enduring collaborations with other departments/external freelancers to complete projects on time, within budget, and with the required quality
• To liaise with and build relationships with external clients, KOLs, and other stakeholders, as required
• Responsible for finance trackers and finance reporting
• To champion and follow best practice industry guidelines in the performance of the tasks
• To monitor how their own and team’s time is spent to help the company build knowledge and drive efficiency

Organizational Context:

• Reports to: Program Director
• Direct reports: None
• Key contacts (internal/external): All Excerpta Medica staff, external clients, authors and presenters (KOLs), scientific organizations

Main Areas of Responsibility and Key performance indicators

1. Leadership role on PP account or accounts

2. Project Management/prioritizing

3. Strategic consultancy to client

4. Financial management

5. Client and KOL management and relationships

6. Industry standard champion

7. New business development

8. Support, guidance, training of APMs/PMs

Key Competencies:

• General competencies at corporate level
• Customer focus
• Committment
• Teamwork
• Competencies at department level
• Initiative
• Persuasiveness
• Negotiation
• Functional job-related competencies
• Decisiveness
• Problem analysis
• Communication
• Assertiveness
• Result orientation
• People management

Required Education and Experience:

• 5–7 years’ relevant work experience (agency or industry)
• Higher education degree preferably communication sciences, a modern language, or marketing degree
• Experience in running publication/medical education plans
• Strong client management skills
• Experience in leading matrix teams
• Demonstrable strategic consultancy ability
• Excellent command of written and spoken English
• Strong, confident communication skills
• High level of expertise in successful design and delivery of event and/or digital and/or print/text-based educational projects
• High level of attention to detail
• Proficient user of various MS Office programs and Internet

Specific areas of responsiility:

• Leadership role on PP account or accounts
• Leading role in client accounts and/or projects, performed in a largely independent manner
• Champion staffing needs/mix to PD
• Ensure consistency and quality for all team deliverables to the client
• Build strong professional relationships with all layers of customers in the client organization
• Build strong professional relationships with KOLs and professional organizations in the therapy area
• Effectively delegate tasks to APMs/PMs/AMPMs/MPMs as appropriate
• Deliver consistently high-quality event and/or digital and/or print/text-based educational projects

Project management/prioritizing:

• Ensure appropriate tools are being used (team meetings, priority meetings, kick-off meetings) to track progress of projects
• Gain a solid understanding of internal and external financial processes
• Proactively identify potential internal pitfalls/timing conflicts and work with team to avoid them

Client/KOL Relationships:

• Provide strategic advice to client on project and account basis
• Interact professionally with clients, authors and presenters (KOLs), and other contributors, demonstrating understanding of the deliverables and of external parties’ requirements
• Build professional relationships with both customers and appropriate KOLs
• Manage client expectations with firm but professional timelines/prioritization

Strategic consultancy:

• Drive upside conversion of account by providing high-level client strategic support
• Identify opportunities for new business development with existing clients, either with new budget holders or via innovative products

Financial management:

• Ensure accurate financial planning/revenue gating internally and externally for plan
• Maintain knowledge of, and communication with client on, all financial/invoicing aspects of account plan
• Proactively communicate potential financial issues to management

Industry standard champion:

• Keep up to date with industry guidelines for health-care compliance practices
• Help educate external parties on industry standards when required

New business development:

• Take a leading role in internal proposal/pitch brainstorming and development
• Be part of pitch teams by taking ownership of the development and presenting of a portion of the presentation

Support, guidance, training of APMs and PMs:

• Provide a stimulating learning environment of on-the-job training for APMs and PMs
• Become a knowledge and experience resource for more junior staff across the entire department
• Work with PD to implement career growth goals for APMs/PMs

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by employees fulfilling this position; however, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.