EMPLOYMENT OPPORTUNITY

Senior Project Analyst (x2)
Enterprise Project Management Office (EPMO)
Information Management Group

Position Description

The Enterprise Project Management Office (EPMO) is currently seeking two (2) Senior Project Analysts for full-time, contract (1 year) positions. Under a matrix reporting relationship between the EPMO and assigned project supervisor, the role of the Senior Project Analyst will act as a project resource on assigned projects focusing on providing a significant portion of the hands-on coordination, planning and execution of work packages that is needed as part of a project’s execution. The Senior Project Analyst is expected to execute their work packages through experienced/advanced support towards the following activities: project definition, requirements gathering, business process definition, stakeholder engagement, testing, training, communications, support, and project management documentation. This role may also be assigned project administrative tasks.

Both positions will be focused on business intelligence, health intelligence and reporting.

The primary role of one of the Senior Project Analysts will be on these types of projects for the Krembil Centre for Neuroinformatics Operations team and the Research Informatics team.

The primary role of the other Senior Project Analyst will be on these projects for the Talk Suicide & 988 initiatives.

The Data Strategy and Business Intelligence team provide support for data, reporting and visualization projects across all CAMH portfolios. Honing high-quality datasets from across multiple sources, the Data Strategy team is responsible for maintaining and enabling the use of CAMH datasets. The Senior Project Analyst will be involved in diverse projects with critical process development, robust documentation, external and internal facing communications for major initiatives and services.

Talk Suicide is Canada’s only national, bilingual, suicide specific helpline. It is available 24/7/365 to those with suicide-related concerns. CAMH is the lead organization for Talk Suicide, working with founding partners Crisis Services Canada and the Canadian Mental Health Association, National, to expand and enhance the service in collaboration with local distress centres across Canada. Recently, CAMH was announced as the lead for the coordination and service delivery planning for 988, a three-digit number for suicide prevention in Canada, which is expected to launch in November 2023.

The Senior Project Analyst may also be assigned to other projects.

Key Accountabilities

• Adhere to a project management methodology and reporting aligned with the EPMO
• Execute project work streams as assigned by the Project Manager or Supervisor
• Under direction of the Project Manager or Supervisor, hold accountability for lower complexity projects (e.g. projects that are generally contained to one business unit, no staffing impact)
• Conduct project tasks as assigned

Responsibilities

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
  • Development of project plans, implementation plans, and critical paths
  • Development of the change management strategy
  • Development of the gap analysis strategy
  • Development of the requirements gathering approach and plan
  • Development of the testing or PDSA plan
  • Development of the training and support plan
  • Development of a sustainability, evaluation, and spread plan
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Develop project education materials and provide implementation training and support
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc.

The successful candidate will support a healthy workplace that embraces diversity, and complies with all applicable and regulatory requirements.

Currently we are working in a hybrid environment with two days per week on-site and three days per week remote. On-site work would primarily be at the CAMH Queen Street site, but may occasionally require travel to other CAMH sites and/or partnering agencies. This division of time may change in the future at the discretion of project or organizational leadership.

Qualifications

All skills listed below are required unless otherwise stated as preferred.

• A university degree in health research, health evaluation, health administration, information management or equivalent experience
• 2-5 years of progressive project analysis/management knowledge and experience supporting healthcare, research, or process/quality improvement projects
• Quantitative and qualitative analysis and reporting experience
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint
• Analytical problem-solving ability
• Able to prioritize and manage competing deadlines
• Attention to detail, and the ability to translate stakeholder needs into proposed solutions for review
• Demonstrated ability to work independently in a self-directed manner with minimal supervision
• Strong interpersonal and organizational skills
• Excellent oral and written communication skills (e.g. gathering requirements, presentations, report writing)
• Strong organization skills; able to receive tasks from supervisor and formulate logical sequence of activities to achieve the task.
• Experience in a healthcare environment
• Experience working with diverse clients and stakeholders
• Formal project management education or Project Management Professional Certification (preferred)
• MS Visio experience (preferred)
• MS SharePoint experience (preferred)
• Experience supporting corporate-wide strategic initiatives in health care organizations (preferred)
• Bilingualism (French/English) and/or proficiency in a second language (an asset)

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Please Note: These two (2) full-time, contract positions (1 year) are part of the OPSEU Bargaining Unit.

Salary Range: $33.59 - $45.31 per hour

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CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.