• Job Description

  Req#: 4961293
  The Senior Public Health Assistant is a valuable member of our Nutrition Services team who under the direct supervision of the Office Manager III, facilitates client entry into the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). Provides technical assistance, training, and guidance to staff regarding I-WIC and NextGen procedures including data entry, eligibility inquiries, clinic flow, and referral processes, as assigned. Facilitates staff completion of reports and other assigned duties by providing staff delegation of tasks.
  
  Scheduled Hours: 37.5 hours per week

  • Monday to Friday (8:30AM - 4:30PM)

  •Performs centralized phone duties. Assists in determination of eligibility for services by screening clients for income/residency requirements according to program guidelines and enrolls in appropriate services.
  •Accurately performs data entry of program-related data and information in the I-WIC system, including participant look-up, enrollment, and program/insurance information. Explains program services and clients’ rights & responsibilities.
  •Serves as a receptionist, schedules appointments, answers client questions, checks clients in and makes phone calls to follow-up with clients who have missed appointments.
  •Checks WIC identification cards for accuracy and completion, and appropriate signatures.
  •Performs anthropometric measurements of height and weight, according to procedures.
  •Performs laboratory duties (hemoglobin tests), according to Standing Orders for Capillary Hemoglobin.
  •Assigns and activates EBT cards and issues benefits.
  •Promotes breastfeeding as the preferred infant feeding method to all WIC clients.
  •Participates in gathering and maintaining program statistics and completes required forms/reports (including timecard) in a timely manner to ensure accurate data collection.
  •Maintains clerical and laboratory supplies at assigned workstation.
  •Participates in Continuous Quality Improvement activities to assess, monitor and improve clinic services including performing site visits when supervisor is out of the office or upon request of the Office Manager.
  •Assists in maintaining office/clinic security by locking up equipment, WIC EBT cards, Farmers’ Market coupons, breastfeeding supplies, and other supplies. Assists in closing clinic when no supervisor is available.
  •Participates in annual WIC Garden/garden box season activities.
  •Participates in mandatory in-services and drills, attends staff trainings and other continuing education to update skills, meet programmatic needs, and provide for individual career goals.
  •Promotes WIC services through outreach activities both internally and in the community.
  •Runs referrals from the NextGen system daily, attempts to contact clients and set appointments, updates referrals and closes referrals when completed. Trains staff on how to run and obtain NextGen referrals as assigned.
  •Works with supervisors to open appointment availability for high risk clients.
  •Provides support and training to staff in clinic and answering phones as assigned. Communicates updates from to PHAs as assigned to ensure effective, ongoing communication.
  •Performs duties in a prioritized organized and orderly manner to maximize clinic efficiency and productivity.
  •Maintains orderliness and cleanliness of clinic and work area.
  •Develops and maintains a basic knowledge of services available at LCHD.
  •Has a basic awareness of the Chronic Care Model Processes to reduce health disparities within our communities.
  •Demonstrates adherence to National Patient Safety Goals.
  •Develops and maintains a working knowledge of individual Emergency Preparedness roles.
  •Reports all unusual occurrences that may involve the safety and well-being of the clients and co-workers, directly to the Supervisor, Program/Clinic Coordinator; and/or Safety Officer.
  
  
  •Requires High School Diploma or GED.
  •Requires 1 year of work experience.
  •Basic computer knowledge and data entry skills.
  •Ability to work on weekends, holidays and overtime if necessary.
  •Ability to maintain and keep records.
  •Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  •Some knowledge of spelling, punctuation and grammar.
  
  
  

  As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

  Additional information about the Lake County Health Department, our culture, and why you should join our team can be found athttps://lakecountyil.attract.neogov.com/health-department .

  At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesathttps://www.lakecountyil.gov/4515/Salary-Grades . For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements .

  Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

  The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

• About the company

  Lake County is situated in the northeastern corner of the US state of Illinois along the shores of Lake Michigan.

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