We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

This role is critical during a period of rapid growth for DP World Contract Logistics in the US and Mexico. The Sr. Quality Manager plays a key role in implementing new business with process driven excellence—delivering scalable, high-performing, and sustainable operations that meet DP World's standard by executing our proven launch blueprint.

The Sr. Quality Manager is responsible for leading all quality-related activities during site launches. This role ensures process standards, audits, and continuous improvement practices are embedded at each site to meet both customer requirements and internal performance expectations.

KEY ACCOUNTABILITIES

• Foster the creation of a process driven culture at each new business launch in line with DP World standards and practices
• Lead development and implementation of quality management processes during launches
• Ensure sites adhere to DP World quality standards and customer-specific requirements
• Ensure SOP creation, validation, and training to ensure process control and consistency
• Conduct process audits, develop corrective actions, and drive root cause analysis
• Collaborate with functional teams to integrate quality checkpoints into each launch phase
• Track key quality metrics and use data to identify areas for improvement
• Provide coaching and training to launch teams on quality principles and standards
• Support the implementation and execution of core management practices, including board walks, line rosters, start-of-shift meetings, and the use of visual management tools to represent area and site performance
• Integrate Lean methodologies—such as Gemba walks, Root Cause Analysis (RCA), standardized work, and process audits—into daily routines to drive operational discipline and continuous improvement

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree in a related field (e.g., Quality Management, Quality Assurance, Quality Engineering) or equivalent experience
• 8+ years of experience in quality related field, preferably in logistics, supply chain, or manufacturing
• 5+ years of experience in quality management, preferably in logistics, supply chain, or manufacturing
• Demonstrated knowledge of ISO standards, Six Sigma, or other quality frameworks
• Experience conducting audits and developing quality systems
• HSE knowledge/experience in a logistics, supply chain, or manufacturing environment a plus
• Operational knowledge/experience in warehouse design, systems, and logistics process flows a plus
• Strong analytical and problem-solving skills
• Excellent communication and training abilities
• Willingness and ability to travel 50–70% of the time, including extended stays of 1–6 weeks during launch periods

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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