• Job Description

  Req#: 2302656

  Job Description:

  Summary:

  • Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.

  Essential Responsibilities:

  • Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
  • Handle calls from retail partners/customers concerning referred credit applications
  • Strictly adhere to all compliance, regulatory and internal business procedures
  • Provide exceptional level of customer interaction
  • Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
  • Make outbound calls/verify transactions on accounts which have been identified as suspicious
  • Participate on various teams as necessary.

  Qualifications/Requirements:

  • Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
  • Must have at least 6 months BPO Experience
  • Must have at least 30 mbps wired internet connection.
  • Has good English communication skills
  • Amenable in a work arrangement of up to 5 days work from home after completing bridge period.

  Desired Characteristics:

  • Excellent written and verbal English communication skills
  • Ability to make decisions quickly with information presented from cardholder account history
  • Strong interpersonal skills and customer service orientation
  • Demonstrated ability to work independently with minimal supervision
  • Strong teamwork and conflict resolution skills
  • Track record of time management and organization
  • Experience using Microsoft Word and Excel

  Job Family Group:

  Fraud Operations

• About the company

  Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

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