Penn Medicine Lancaster General Health
Senior ROI Medical Records Specialist- Remote
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Job Description
- Req#: SENIO004586
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and information management
- Work in a role that emphasizes customer service and attention to detail
- Engage in meaningful work that adheres to HIPAA regulations and promotes confidentiality
What to Expect (Job Responsibilities):
- Process incoming requests for information while ensuring compliance with established procedures and HIPAA guidelines
- Generate and submit weekly reports from ROI Online and other software as directed by management
- Provide excellent customer service by effectively addressing inquiries and concerns from clients
- Maintain equipment and troubleshoot issues in collaboration with Help Desk departments
- Communicate regularly with the Area Manager regarding workload, customer service concerns, and special projects
What is Required (Qualifications):
- Minimum of 1 year of experience in release of information, medical records, or related healthcare experience
- High School Diploma or GED required
- Knowledge of medical terminology and HIPAA regulations
- Proven customer service skills and experience
- Ability to use office equipment such as fax machines, copiers, and multiline phone systems
How to Stand Out (Preferred Qualifications):
- Prior work experience in Release of Information in a physician’s office or HIM Department
- Strong organizational, verbal, and written communication skills
- Ability to adapt to fast-paced environments and learn new processes quickly
- Valid driver’s license and personal automobile insurance as required for travel to multiple sites
#HealthcareServices #CustomerService #CareerOpportunity #HIPAACompliance #InformationManagement
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