• Job Description

  Req#: R202328391

  Company:

  Cox Communications, Inc.

  Job Family Group:

  Sales

  Job Profile:

  Sr Sales & Operations Specialist - CCI

  Management Level:

  Individual Contributor

  Travel %:

  Yes, 5% of the time

  Work Shift:

  Day (United States of America)

  Job Description:

  Senior Sales & Operations Specialist

  Not everyone can be a specialist. It takes someone…well, special. Maybe that’s you. At Cox Communications, we’re searching for a Senior Sales and Operations Specialist to work at our retail stores. Someone who is jazzed by the notion of focusing on areas like inventory management, loss prevention, merchandising, and operational success. Perhaps keeping your eyes on supply chain management and merchandising initiatives so Cox can stay in-stock and efficient is something that’s in your wheelhouse. You might be that someone special we’re looking for.

  This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager. We’ll look to you to serve as our Manager on Duty from time to time, opening/closing the store and offering up potent product knowledge and coaching to other sales reps. Our stores will need you to shine as our product knowledge and inventory expert.

  What You’ll Do

  As a Senior Sales & Operations Specialist, we’ll look to you bring your A-game to the following responsibilities:

  • You’ll make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits

  • You’ll merchandise the store in accordance to planogram and corporate guidelines

  • You’re also responsible for inventory management which includes but is not limited to store-to-store transfers, returns and receiving

  • You get to assist with special event execution including marketing support and inventory planning

  • You will assess escalated wireless issues and provide solutions for technical problems and questions

  • You get to support post-purchase onboarding, device activation, and content transfers for wireless sales

  • We’ll look to you to reach out to customers for in store pick up of online orders and return and exchange related issues

  • You get to work directly with Supply Chain Management for order fulfillment and variance requests

  • You should remain current with new products and technologies by attending necessary trainings for job functions

  • You’ll assist with guiding accessory performance and sales

  • You’ll make sure our store sales and retention targets are met

  • You’ll provide ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees

  • You’ll also Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty

  It’s a specialist role, fit for someone with some very special skills. In return, we’ll load you up with some special benefits and opportunities. Read on to find out What’s In It For You.

  What’s In It For You?

  Really good question, and we have some good answers that we hope you like.

  • We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

  • Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions. It’s also important to work alongside colleagues who “get you.” At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

  • Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

  Who You Are

  Qualifications:

  Minimum:

  • High school diploma/GED and 6 years of related experience, OR

  • BA/BS degree and 2 years of related experience, OR

  • MS degree and up to 2 years of related experience

  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment

  • Ability to be mobile within the store to assist with troubleshooting and device activation

  • Computer literacy with an aptitude for learning communication products, services, and accessories

  • Ability to lift 25-50 pounds to help manage stock room inventory

  Preferred:

  • Previous experience with store operational duties

  • Experience selling Wireless/Mobile products

  • Fluency in Spanish, both written and spoken

  • Leadership experience is ideal

  About Us:

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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