• Job Description

  Req#: 5164563

  LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

  You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
  
  

  Overview:

  You will report to the Director of Sales Enablement, the successful candidate has an opportunity to join an innovative, competently fast team where your role will focus on the strategy and execution of the global sales enablement function. As a Senior Analyst, you will play a crucial role in optimizing our revenue operations team with a focus on sales enablement data, processes, and programs.

  You will:

  • Collaborate with sales leaders, product marketing, and revenue operations teams to optimize sales processes, methodologies, and sales enablement programs
  • Lead sales enablement efforts by providing insights and recommendations on sales workflows, pipeline management, and sales cycle optimization for new logo and expansion motions
  • Conduct data analysis and reporting on sales, marketing, and customer success data to identify trends, patterns, and insights.
  • Lead and facilitate training and enablement programs using sales methodologies such as MEDDPICC to optimize discovery and improve close rates and deal velocity
  • Identify and analyze bottlenecks and inefficiencies in sales workflows and propose improvements to enhance efficiency and effectiveness
  • Revamp and develop a sales onboarding process to decrease quota carrier ramp times and improve achievement of quota for new hires and leaders
  • Act as a liaison between the revenue operations team and other departments, fostering cross-functional collaboration and alignment of objectives
  • Stay updated on industry trends, emerging technologies, and revenue operations and sales enablement best practices

  You have:

  • Bachelor's degree in a relevant field (e.g., Business, Finance, Economics, Analytics, or a related discipline). Advanced degree preferred
  • 5+ years of experience as a business analyst, revenue analyst, or similar role, preferably within revenue operations and sales enablement
  • Solid understanding of sales processes, revenue operations, and key sales metrics.
  • Experience with CRM systems (e.g., Salesforce) and other sales enablement tools (Highspot, Gong, Saleshood, Aligned) is highly desirable
  • Ability to translate sales data insights into actionable recommendations and sales enablement programs
  • Proven track record of collaborating with cross-functional teams and stakeholders at various levels of the organization
  • Strong communication and project management skills
  • Familiarity with forecasting models and revenue planning is a plus

  Benefits:

  The salary range for this role will be between $115,000 - $150,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

  • Health: medical, mental, dental, and vision
  • Time away: Discretionary PTO and 11 public holidays
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: tuition reimbursement, native AI learning
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

  Why you'll love working here:

  Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

  Belonging at LivePerson:

  At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

  We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities.

  We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

  #LI-Remote

• About the company

  LivePerson is a global technology company that develops conversational commerce and AI software. Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

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