• Job Description

  Req#: 18578

  Overview

  The Senior Service Analyst will process new cases and service existing accounts. Provides service to the field, conducts meetings and open enrollments.

  Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

  What You'll Do

  Provide Account Executive with support to build client relationships and support retention efforts:

  • Implement/process new cases and service existing accounts
  • Process renewals in coordination with Account Executive
  • With AE, assist with training of client personnel; including review of administrative procedures with client
  • Assists the AE with the marketing of existing insurance programs of assigned accounts utilizing BenefitPoint and the marketing procedures.
  • Proofs booklets, Summary Benefits of Coverage, and master contracts.
  • Establishes and maintains client relationships by providing customer visits according to priorities established within assigned territory.
  • Ensures timely, accurate and efficient service to customers.
  • Possesses thorough knowledge of accounts in assigned territory.
  • Assists Service Coordinators in routine and complex claim, billing, and eligibility issues.
  • Reviews Premium and Claims reports; works with the AE to provide reports to the client.
  • Presents information as requested by client; for example, benefit committee meetings and JPA meetings (if the AE are not available).
  • Attends and participates in open enrollment, health fairs, and employee orientation meetings.
  • Prepares required Service reports.
  • Exhibits excellent communication skills with clients, carriers, and other Keenan staff.
  • Implements new and routine administrative procedures as required.
  • Participates in all BenefitBridge/KCARES client renewal and/or new business implementation calls.
  • Maintains frequent interactions with carrier representatives.
  • Other duties as assigned.

  What You'll Need

  • Minimum five (5) years of medical group insurance experience.
  • Self-starter; accurate and detail oriented; excellent organizational, verbal, written and presentation skills.
  • Active Life and Disability license required.
  • Ability to build relationships with customers.
  • Ability to multi-task and math aptitude.
  • Technical knowledge of claims adjudication.
  • Ability to travel.

  What's in it For You?

  To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

  • Competitive base salary.
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
  • Company match 401(k) plan – 50% up to 6%!
  • Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
  • Pet benefits & discounts.
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

  Compensation:

  The target salary range for this position is $90,000.00 to $105,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Hybrid work environment flexibility.

  Grow, with us

  Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

  Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

  Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

• About the company

  Since 1972, Keenan has been the leading provider of innovative insurance solutions for schools, colleges, and healthcare organizations.

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