Clarion Housing Group
Senior Service Desk Analyst
This job is now closed
Job Description
- Req#: R0014874
Location: Hybrid / Norwich or London
London: £35,510 to £48,826 per annum
National: £32,709 to £44,975 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
We’re one of LinkedIn’s Top Companies 2024 and we’re expanding our Service Desk team!
This is your chance to join us!
As a Senior Service Desk Analyst, you’ll provide second-line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end-users and technical solutions. You’ll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas.
Along with your ability to exercise excellent customer service, you’ll have in-depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices, Mac OS/iOS, and network fundamentals. You’ll need proven experience leading small to medium-sized technology delivery projects, configuring and maintaining ITSM tools, and holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL. This role also requires a solid understanding of the cyber security, business intelligence reporting, websites, and customer journeys.
With hybrid working and flexible working arrangements this could be the opportunity you’ve been looking for!
If this sounds like an opportunity for you then please review the full role profile before applying - Senior Service Desk Analyst
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
Not sure who we are and what we do; click here
Closing Date: Sunday 28th July 2024 at midnight.
This is a hybrid role with a base location offered at our offices in Norwich or London. Candidates will be expected to work from the office at least one day per week. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
About the company
Clarion Housing Group is the largest housing association in the United Kingdom with 125,000 properties across more than 170 local authorities.
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