Do you have experience in IT Project Management, Service Management or Service Operations? Are you passionate about the chance to bring your experience to a world-class content-driven technology organization? If yes, come join our team and develop your career with our growing Service Management Team at Thomson Reuters.

The CIO (Chief Information Office) organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, Platforms Engineering, and Architecture. The CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes. The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global teammates. Using modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services.

The role of Senior Service Integration Analyst is a critical function within Service Management where the interaction with the Supplier defines how effectively we consume their service. We leverage Service and Operational reviews to do this and through well-defined principles, processes, and metrics, our team collaborates to gauge how the supplier supports the underpinning of our Products across the enterprise. These Products would be within the Legal, Tax and Accounting Practice, Corporates segments along with the enabling functions – supporting the organization.

Join our team today and you can bring your innovation, knowledge, and curiosity to create technology that powers the world’s most informed professionals.

About the Role

In this opportunity as Senior Service Integration Analyst, you will:

• Deliver reliable process in support of TR's infrastructure and operations, assuring Service Provider Performance is meeting Technology and Business expectations across the application portfolio

• Serve as an escalation point during any Integration / Onboarding concerns and issues related to CIO focal areas

• Partner with security, data center, and service governance teams to deliver Service compliance with internal and external standards and expectations

• Collaborate with stakeholders such as business teams, product owners, and project management in defining Integration / Onboarding requirements

• Effectively articulate complex problems, concepts, and solutions to varied audiences

• Drive improvements in productivity, quality and reliability

• Coordinate multiple small and/or medium size projects dealing with complex issues with guidance from management

• Provide routine and ad hoc status updates and coordinate/facilitate meetings as needed

• Interact with stakeholders (possibly international), team members, and management within or across organizations for the purpose of communication, collaboration, and influencing

• Recommend process and tool improvements, review improvement proposals

• Ensure that documented requirements meet quality standards.

About You

You’re a fit for the role of Senior Service Integration Analyst if you:

• Have a Bachelor’s degree or equivalent, preferably in Information Technology / Engineering or related discipline

• Have 2-5 years of experience in Technology Management, Vendor Management, Software development and/or technology infrastructure and operations

• Offer a broad range of skills and levels of understanding related to technology infrastructures such as Cloud, AI, Platforms, Networking & tools.

• Have certification in ITSM, ITIL or Service Integration & Management Experience (beneficial)

• Are a strong-minded, collaborative individual capable of developing a vision and roadmap to deliver it

• Have strong supplier / partner / vendor management experience

• Have strong stakeholder management skills

• Have a continual improvement mindset

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

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More information about Thomson Reuters can be found on thomsonreuters.com.

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022

• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022

• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country