• Job Description

  Req#: R20054379

  Job Description Summary

  Job Description

  Senior Service Transition Analyst

  Per manent

  Location: Edinburgh or Witham (typically 2 days in the office per week, 3 from home)

  Salary: A competitive salary from £40,480 – £50,600 , depending on the experience you can bring

  Closing date: Tuesday 27th February

  We’re a company of around 2,000 innovators and thinkers who put our energy into helping customers. You can see this in our culture where we ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests .

  We help people live their best lives . We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

  As the Senior Service Transition Analyst , y ou will be responsible for ensuring adherence to policies, processes and tooling that are in place to manage, assess and provide clear audit trail regarding the transition of change through its lifecycle within IT & Chang e, whilst safeguarding the production environment.

  Responsibilities will include but will not be limited to:

  • Support early engagement with project teams to develop an awareness and understanding of the impacts of future IT change to the production environment .

  • Work with Service Transition Managers to ensure that any development proposal for a new or changed service is a viable proposition from an operational support/maintenance and run perspective .

  • Responsible for ensuring adherence to the Change management framework .

  • Adhere to and support the continual improvement of the formal r elease m anagement g overnance and f ramework .

  • Manage r eleases in the monthly release process and on occasion, outside of this; with support from the Service Transition Managers .

  • Increase departmental efficiency through identification and implementation of process improvements.

  • Lead and/or support on BAU activities across the Service Transition function, for example Test Environment Management, Risk Control reviews and running the Change Advisory Board (CAB)

  We’d love to hear from you if you have:

  • Experience of working in complex and large-scale t echnology environments , ideally within a controlled environment .

  • Service management background relating to service operation and transition .

  • Knowledge and experience of change, release, incident and problem management.

  • A strong understanding of I nformation Technology Infrastructure Library processes and how they are applied within an IT Operations department.

  • Strong analysis capability and ability to implement process definition, introduction and improvement.

  • Experience of engaging and building successful relationships with a broad range of stakeholders

  What’s in it for you?

  • A non-contributory pension between 8%-12%

  • A discretionary bonus, depending on personal and company performance

  • 34 days leave per year (including bank holidays, pro-rated for part-time)

  We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

  We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.

  The legal bits

  We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

  Equal Opportunity Employer:

  We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

• About the company

  Aegon is the brand name for Scottish Equitable plc and it is a subsidiary of Aegon NV, a multi-national life insurance, pension and asset management company headquartered in The Hague, Netherlands.

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