• Job Description

  Req#: JPC - 10182037

  I hope you are doing well,

  I have an Immediate opening for a senior ServiceNow position in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ. Please let me know if you are interested.

  This is an on-site opportunity with my Client. The end customer is in the banking domain, and we got immediate interviews.

  Pittsburgh, PA

  Dallas, TX

  Strongsville, OH

  Birmingham, AL

  Phoenix, AZ

  Ability to work remotely: Hybrid - 3 days in office, 2 remote REQUIRED

  Acceptable time zone(s): EST preferred

  Days of the week: Monday-Friday

  Working Hours (Flexible): 8am-5pm

  OT: No

  Travel: No

  Intended length of Assignment: Through EOY

  Function of the Group: Manages ServiceNow as a whole

  Initiatives/Projects: Migrating to new experience of ServiceNow

  Industry background: ServiceNow background, Prior Banking

  Roles and Responsibilities:

  • Perform design tasks and develop components of application and technical architecture

  • Develop test cases and data

  • Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.

  • Assists with selecting appropriate platforms, integrates and configures solutions.

  • Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.

  • May provide consultation on common issues and best practices for junior staff.

  • Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.

  • Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

  Must Have Technical Skills:

  Level 3 – 8 years+ preferred by HM -

  1. ITOM & Discovery – Experience in Configuration into CMDB, Custom Probes & Sensors, MID Server Configurations, IP Range Creation, Service Mapping, Service Gap Connectors

  2. Service Graph & Mapping – Experience in Service Mapping Implementation, CI Relationship Management

  3. Configurations – Experience in Configuration of ITBM, HRSD, CSM. Creating Business Rules, Client Scripts, UI & Data Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists

  4. Integration & Automation – Experience in ServiceNow Integration but not limited to Salesforce, WorkDay, Ping, CyberArk, HAM, SAM, Azure, Dynatrace, Splunk

  5. Performance Analytics – Design & Implementation of Dashboard, Reports

  6. ITSM – Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management

  7. Migration & Upgrade – ServiceNow version upgrade, Use of ATF, Update set migration between lower env instances

  8. Service Portal, Employee Centre, Employee Centre Pro, Service Catalog Experience

  Flex Skills/Nice to Have:

  1. Agile Development

  2. Project Portfolio Management

  3. Demand Management

  4. Resource Management

  5. Innovation Management

  6. Cost Management

  7. Test Management

  8. Portfolio & Strategic Planning

  9. Investment Funding

  10. Portfolio Management

  11. Scenario (Financial) Planning

  Education/Certifications:

  ServiceNow System Administration Certified preferred, degree not required.

  Sriram Chaganti

  Sr. Talent Acquisition Specialist

  Direct: 614-495-9222 Ext: 289 | Fax: 866-764-1148

  E-mail: sriram.c@vividsoftglobal.com
  LinkedIn: https://www.linkedin.com/in/sriram-c-a3a83668/

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

Notice