We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The opportunity

The Senior ServiceNow Developer will handle the implementation of features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal.

In addition, the Senior ServiceNow Developer plays a role in designing, developing, and implementing ServiceNow solutions to enhance our organization's operational efficiency and user experience.

This technical role also leads the translation of business requirements into technical solutions, development initiatives, and collaborates with multi-functional teams to deliver high-quality solutions that demonstrate the full capabilities of the ServiceNow platform.

Responsibilities

• Implement features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal.

• Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent.

• Own requirements, stories, improvements, and strategic development.

• Define and document user interfaces, support systems, and data requirements.

• Monitor system performance and take proactive measures to optimize performance.

• Develop and maintain ServiceNow workflows, business rules, UI policies, reports and dashboards

• Collaborate with other developers to ensure that code is developed and maintained according to Best Practices.

• Stay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team.

• Assist in crafting training materials and documentation for ServiceNow users including release notes.

• Handle existing, as well as build and maintain platform integrations.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5- 7 years of dynamic ServiceNow development & administration experience required.

• Well-versed with JavaScript, Flow Designer, Business Rules, Script Includes, UI Actions, Policies, and Scheduled Jobs - all scripted aspects of the ServiceNow system.

• Exposure to the latest ServiceNow platform capabilities and tools like Mobile Apps, Walkup experience, Agent workspace, Discovery, Service Mapping, and Integration Hub.

• Excellent hands-on knowledge and experience of HTML/CSS/Angular/Bootstrap /Jelly Script/ServiceNow APIs

• Demonstrable understanding in ITSM (Incident, Change, Knowledge, Problem, CMDB, Service Catalog, Service Portal), ITAM, and ITBM (Demand, SDLC, Agile)

• Experience in a complex application environment with integrations and customizations to support multiple business processes.

• Good attention to detail, goal-oriented & should know how to adapt to changing requirements.

• Leadership and collaboration skills with the ability to participate in any multi-functional team and establish links with multiple business

• Ability to work independently and with a team

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.