• Job Description

  Req#: R000102985

  Overview

  Do you want to be part of the exciting site reliability engineering team? Are you a problem solver who enjoys complex trouble shooting, is excited by difficult challenges and possesses good social skills to effectively interface between technical and operations teams? Do you think big and grow, accelerate impact and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Senior Site Reliability Engineer to manage our critical applications and infrastructure.

  You Are:

  • A self-starter individual who is highly collaborative, open, transparent, and bottom line focused. To be successful, this individual must bring both the energy and experience required to drive business aligned change in a complex environment, while building a strong service relationship with their peers in IT. He / She will work closely with their peers, as well as broader technology organization to support the absolute highest levels of quality, availability, and reliability.

  You Will:

  • Review AWS Billing and make sure the services being charged accurately reflect company compute usage.
  • Define, implement, and support a well-governed infrastructure capacity and performance process, supported by forecasting and demand management activities, which ensures consistent service performance, avoids urgent and unplanned investments, and provides consistent information for proactive decision-making.
  • Transform capacity and performance activities from reactive to proactive, enabling improved visibility for service providers and consumers.
  • Promote the use of current tools, and drive the evaluation of new tools, to capitalize on the predictive capabilities and anomaly detection.
  • Collaborate across technical domains to harmonize the collection, analysis, and reporting of performance and capacity data.
  • Drive the continuous review of capacity and performance metrics, mining the data for optimization opportunities that lower unit costs while limiting incremental risk.
  • Avoid unplanned and urgent upgrades that could undermine budgets, the planning process, and service owners' credibility.
  • Minimize unacceptable performance that may impact the business so severely that business processing stops.
  • Support transformation programs, such as data center consolidation, which may be planned with greater precision and future-proofing when mature capacity planning is practiced
  • Provide service providers with timely capacity, performance and fault analysis.
  • Alert on anomalies in performance and capacity before they escalate into service-impacting outages.
  • Ensure that key metrics are measured, and data collection is consistent across all platforms
  • Work closely with observability team to ensure end-to-end visibility and rationalize enterprise monitoring tools
  • Responsible for Configuration Items (CI), CI relationships, and CMDB integration to ensure normalization of data across technical domains and service management.
  • Responsible for ensuring monitoring is in line with SLA/SLTs
  • Provide engineering analysis of pending environment changes to ensure SLAs can be maintained.
  • Support the definition of SLAs, KPIs, and forecasting (demand management) measures for delivering Cloud services.
  • Partner with adjacent infrastructure and application domain engineers to ensure cohesive, end-to-end solutions meet business objectives in a cost-effective way.
  • Lead by example, take advantage of peer coaching opportunities to share knowledge and experience with others
  • Provide third level support to operational teams to ensure Incident and Problem Management is a mechanism that feeds continuous improvement.
  • Support a culture of strong accountability by reinforcing the need for leveraging consistent inputs and outputs between plan, build, and run functions.
  • Establish and maintain excellent partnerships with key internal providers of server, storage, network, platform services (middleware & database), systems management, incident, problem, and change, and other key IT services.
  • Work with application support, enterprise testing and quality assurance to leverage and incorporate their shared services into the infrastructure capacity and performance process.
  • Supports the attraction, development, and retention of talent through mentoring and leading by example.

  You Have:

  • Have solid understanding of AWS or any other Cloud provider Infrastructure service offerings.
  • Bachelor’s degree in computer science or related field or equivalent technical experience
  • 15+ years of professional experience. Preferably having depth of IT experience that includes along with 10+ years of experience providing infrastructure engineering services.
  • operations, engineering, and architecture services in large scale enterprises.
  • Demonstrated knowledge of key trends and disruptors
  • Strong product and solution knowledge with a proven ability to drive technology and culture change.
  • Excellent knowledge of ITIL and service-based delivery models with 7x24x365 operations
  • Prior experience identifying the need, building the business case, gaining executive support, designing, implementing, and supporting a modern infrastructure capacity and performance management process is highly desirable.
  • Demonstrated ability to understand and decompose enterprise systems, methodically analyze complex problems, and provide insightful and actionable recommendations.
  • Strong experience with VMware, VCE (vBlock), EMC, NetApp, Cisco, Microsoft, Red Hat
  • Excellent track record of structured, logical, and methodical approach to problem solving, data gathering, and analysis.

  Location & Travel:

  • Hybrid remote - 2 days a week in our office in Holmdel, NJ, or Bethlehem, PA.; 3 days a week remote

  #GuardianIT

  Salary Range

  $99,190.00 - $162,955.00

  The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

  Our Promise

  At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

  Inspire Well-Being

  As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

  Health Care

  • Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

  • Dental plan

  • Vision plan

  • Health care accounts – flexible spending, health reimbursement, and health savings accounts

  • Critical illness insurance

  Life and Disability Insurance

  • Company-paid Life and Disability insurance plus voluntary supplemental coverage

  • Accident insurance

  Retirement and Financial

  • 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

  • Complimentary 1:1 financial guidance with a licensed Fidelity representative

  Time Off and Remote Work

  • Flexible work arrangements (part in-person/part remote)

  • Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

  • Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

  • Paid parental leave and paid family and medical leave policies

  Emotional Well-being and Work-Life

  • Emotional well-being, mental health, and work/life resources powered by Spring Health

  • Wellness programs, including fitness program and equipment reimbursement

  • Child, adult, and elder back-up care support through Bright Horizons

  • Adoption assistance

  • College planning

  • Tuition reimbursement

  • Student loan assistance

  • Commuter benefits in select metropolitan areas

  Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

  Equal Employment Opportunity

  Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

  Accommodations

  Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

• About the company

  The Guardian Life Insurance Company of America is one of the largest mutual life insurance companies in the world.

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