• Job Description

  Req#: 20144
  Why N-able
  
  
  At N-able, we're obsessed with helping businesses achieve end-to-end cyber resilience—beating cyberthreats before, during, and after attacks. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another...a nd we have a lot of fun doing it.
  Join a team where you can make a difference!
  The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
  
  What You'll Do
  
  
  Advanced Security Support and Analysis
  • Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
  • Conduct investigations using advanced tools and techniques to identify root causes of issues.
  • Perform detailed incident triage, analysis, and support for escalated security alerts.
  Technical Escalation Point
  • Act as a key technical escalation point for Support Analysts handling advanced issues.
  • Provide expert analysis and recommendations on escalated cases.
  • Collaborate with Blue Team analysts during surges in alert activity.
  Mentorship and Training
  • Mentor Support Analysts by sharing expertise and best practices.
  • Assist in onboarding and provide peer review for new hires.
  • Set an example in professional communication, problem-solving, and customer service.
  Peer Review and Quality Control
  • Review and provide feedback on the work of Support Analysts.
  • Perform peer reviews on incident reports and customer documentation.
  • Recommend process improvements or training areas based on observations.
  
  What You'll Bring
  
  
  • 4–6 years of experience in SOC, MDR, or equivalent cybersecurity role.
  • Proven experience handling escalations and complex investigations.
  • Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
  • At least one DoD 8570 / 8140 IAT Level II or III certification (CISSP, CEH, CISM, GCIH, or equivalent).
  • Advanced knowledge of SOC operations, incident support, and analysis techniques.
  • Ability to mentor and support less experienced analysts.
  • Excellent communication skills for both technical and non-technical audiences.
  • High proficiency with SIEM, IDS/IPS, EDR, and related tools.
  • Analytical and detail-oriented with a passion for solving problems.
  • Strong mentor and team player.
  • Calm and dependable under high-pressure situations.
  • Ethical, professional, and dedicated to customer security.
  
  Purple Perks
  
  
  What do we offer you?
  • Fully covered medical, dental and vision – for employee and eligible dependents!
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Paid Parental Leave
  • 401(k) with company-match and Flexible Spending Accounts
  • Employee Stock Purchase Program
  • Free Lunch 2x per week at Collaboration Hubs
  • On-site gym access at select Collaboration Hubs
  • Wellness rewards
  • FuN -raising opportunities as part of our giving program
  • N- ablite Learning – custom learning experience as part of our investment in you
  • The Way We Work – our hybrid working model based on trust and flexibility
  
  About N-able
  
  
  At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
  #LI-GW1
  
  
  • 4–6 years of experience in SOC, MDR, or equivalent cybersecurity role.
  • Proven experience handling escalations and complex investigations.
  • Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
  • At least one DoD 8570 / 8140 IAT Level II or III certification (CISSP, CEH, CISM, GCIH, or equivalent).
  • Advanced knowledge of SOC operations, incident support, and analysis techniques.
  • Ability to mentor and support less experienced analysts.
  • Excellent communication skills for both technical and non-technical audiences.
  • High proficiency with SIEM, IDS/IPS, EDR, and related tools.
  • Analytical and detail-oriented with a passion for solving problems.
  • Strong mentor and team player.
  • Calm and dependable under high-pressure situations.
  • Ethical, professional, and dedicated to customer security.
  
  
  Advanced Security Support and Analysis
  • Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
  • Conduct investigations using advanced tools and techniques to identify root causes of issues.
  • Perform detailed incident triage, analysis, and support for escalated security alerts.
  Technical Escalation Point
  • Act as a key technical escalation point for Support Analysts handling advanced issues.
  • Provide expert analysis and recommendations on escalated cases.
  • Collaborate with Blue Team analysts during surges in alert activity.
  Mentorship and Training
  • Mentor Support Analysts by sharing expertise and best practices.
  • Assist in onboarding and provide peer review for new hires.
  • Set an example in professional communication, problem-solving, and customer service.
  Peer Review and Quality Control
  • Review and provide feedback on the work of Support Analysts.
  • Perform peer reviews on incident reports and customer documentation.
  • Recommend process improvements or training areas based on observations.

• About the company

  Software, resources, and tools for MSPs and IT departments with best-in-class Remote Monitoring & Management, Data Protection, and Security solutions.

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