• Job Description

  Req#: Req1273305
  Senior Social Media Manager | S4 | Customer & Marketing

  Country: United Kingdom

  Interested in part-time, job-share or flexible working? We want to talk to you!

  Join our community….of change

  The home of changemakers, challengers, agitators. The real home of test, learn and scale. We embrace discomfort, push boundaries, break & make rules in the pursuit of reimagining how banks are perceived on social media.

  This newly created position will have the keys to unlock the true power of social media – helping us realise our ambition to be THE most engaged with FS brand on social. Leading this brilliant new team, you’ll drive strategic delivery, grow team capability and transform our brand reputation across all social platforms.

  You’ll direct how we engage with customers & consumers in a meaningful way, drive positive sentiment with the media, deliver thought leadership to the industry & accelerate colleague advocacy. In doing so, you’ll turn the channel into a brand and commercial growth engine.

  The recently formed, integrated social media team is responsible for the strategy, planning and delivery of all social media activity across Santander UK.

  The difference you’ll make

  • Driving change through collaboration – leading the team you will collaborate furiously with a wide range of teams across both the UK bank and Group and pioneer best practise.

  • Testing, learning and scaling – you’ll show the bank how to be ruthlessly single minded, demonstrating a thirst for cultural, consumer & commercial insight to drive test & learn.

  • Elevating UK best practise – you’ll nurture & build great relationships with peers across the Santander Group, showcasing best practise and leveraging learning from other markets.

  What you’ll bring

  • Deep expertise in social media (audiences, channels, media, measurement frameworks) and a sound understanding of how to optimise activity to deliver best value contribution to the wider business.

  • Broader experience of working in a marketing communications & / or media relations role with expertise in engaging multiple audiences (customer, media, political, opinion formers).

  It would also be nice for you to have

  • Experience of inspiring teams, leading through change, identifying & executing new ways of working and nurturing team capability.

  • A sound understanding of customers and changes in digital technology and how these create opportunities to refine targeting and deliver more effective plans.

  • A keen interest in the news agenda and political landscape, together with an understanding of reputational risk and its mitigation.

  • In depth commercial knowledge of the financial services industry or a similarly regulated sector.

  What else you need to know

  We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

  By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

  This role is based in our fabulous new head office, Unity Place, in Milton Keynes and our current expectation is at least 2 days in an office every week. The role will also require regular travel to London.

  If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

  Inclusion

  At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

  
  How we’ll reward you

  As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

  • Eligible for a discretionary performance-related annual bonus

  • We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

  • 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • £6,000 car allowance per year

  • Company funded individual private medical insurance

  • Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • Share in Santander’s success by investing in our share plans

  Learn more about our benefits and family friendly policies

  What to do next

  If this sounds like a role you’re interested in, then please apply.

  If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

• About the company

  Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

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