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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Reporting to the Director of Cybercrime Investigations, the Senior Special Agent - Cybercrime Investigations is responsible for supporting global investigations into unlawful acts which may have been committed against our company and customers. The role includes responsibilities in gathering and analyzing actionable information and investigating cybercrime and fraud. The role is located in Phoenix, AZ USA to facilitate ongoing collaboration with key stakeholders.

Essential Duties and Responsibilities

• Conduct complex internal and external cyber-enabled fraud or cybercrime investigations (which can also include insider threat, misconduct, retail fraud, malware) across multiple business segments from a variety of channels. Prioritize and investigate escalations and referrals from business units on insider threat, data loss prevention, cyber threat intelligence, cyber threat fusion center, fraud risk, law enforcement, public/private partnerships, and global business units.
• Gather evidence, and furnish investigative support and consultative services to law enforcement.
• Analyze data and trends; develop and implement proactive plans and programs to address opportunities.
• Communicate Global Security's position effectively to both internal and external partners, and fully support Global Security's senior leadership in the development and implementation of initiatives and programs to detect, investigation, and disrupt cybercrime fraud.
• Provide strong subject matter expertise in the areas of cybercrime investigations, security and investigative operations, and financial crimes.
• Conduct industry benchmarking and peer-based analysis of available data, tools, investigative and security methodologies, and risk mitigation practices to assess Global Security coverage.
• Provide after-hours support, as needed.

Desired Leadership Characteristics

• Ability to prioritize and execute tasks in high-impact or time sensitive situations.
• Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done.
• Ability to develop and maintain strong relationships in a complex multi-national corporation.
• Ability to translate technical cyber concepts to non-technical business partners.
• Strong problem solver with the ability to use analytical methods for impact.
• Effective organizational skills, attention to detail, and ability to collaborate and influence in a matrixed environment.

Knowledge/Skills

• Demonstrated record of success in conducting investigations, including subject interviewing skills, into significant and/or sophisticated cases of cyber crime and financial fraud.
• Working knowledge and understanding of the fundamentals of finance and related transactions. Must be familiar with products and services offered by American Express, including knowledge of proprietary data processing systems, operations, policies and procedures.
• Must be skilled in the techniques in assembling a case for prosecutors, including gathering evidence, summarizing findings in well documented/well written reports, and compliance with policies.
• Strong interpersonal skills to establish credibility and productive relationships with the law enforcement community, service establishments, colleagues, and senior leadership at American Express.
• Ability to develop and recommend sound, innovative methods, techniques, and programs to prevent and control fraud. Possess strong level of understanding of investigative techniques, OSINT, and intelligence analysis and to detect and resolve criminal activity.
• Strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively.
• Strong personal initiative, intellectually curious, and knowledgeable about cybercrime ecosystem.

Experience

• Minimum of 5 years' experience in a mission critical environment with a background in the following: criminal justice, intelligence, information security, or financial crimes risk management related disciplines.
• Understanding of HIVE SQL, LexisNexis, and i2 Analyst Notebook.
• Previous experience in local, state, or federal US law enforcement, criminal intelligence, or cybercrime/cyber-enabled financial crimes.
• Demonstrated experience in driving innovative approaches to cybercrime investigations.
• Experience working across multiple lines of business in a corporate function.
• In-depth understanding of adversary tools, tactics and procedures and threats impacting the financial sector.
• Solid understanding of cybercrime ecosystem as it relates to financial sector and critical infrastructure.
• Successful experience working with physically distributed teams.
• Bachelor's degree in Criminal Justice, Intelligence, International Relations, Engineering, Computer Science, or Technology related fields a plus.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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