• Job Description

  Req#: R369043
  Employer brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, they set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. They are at the forefront of change and move at an amazing pace, thanks to their remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If candidates share in their passion for teamwork, their vision to revolutionize industries, and their goal to lead the future in media and technology, Employer wants candidates to fast-forward their career.
  
  Job Summary:
  
  - Lead the Employee Communications Specialist team in managing and maintaining the organization, publication, and documentation aspects of Employee Communications tools and projects
  - Interact regularly with senior executives
  - Provide project leadership
  - Act as a resource for colleagues with less experience
  
  Core Responsibilities:
  
  - Manage the organization, documentation, and publication of all customer-impacting content and communications
  - Coordinate with content providers in the design and development of job aids, learning tools, and other communications to improve user efficiency
  - Craft strategy and messaging; review and edit content of communications materials to ensure content meets established communications standards and guidelines before publication
  - Ensure prior approvals are coordinated and acquired prior to any document dissemination
  - Maintain existing documentation to ensure accuracy and relevance
  
  Design and Maintain User Feedback Reporting Systems:
  
  - Provide actionable insight to ensure efficient communications performance
  - Participate in activities designed to improve customer satisfaction and business performance
  - Keep communications fresh, creative, and engaging
  
  Provide Mentoring and Guidance:
  
  - Mentor and guide Employee Communications Specialist team
  
  Specifications:
  
  - Leadership and / or Point of Contact experience required
  - Einstein 360 and MS Office Suite (Word, PPT, Excel) required
  - Ability to work autonomously and within a team environment required
  - Strong Communications background required
  - Strong Written Communications skills required
  
  Preferred Skills:
  
  - Tableau
  - Right Answers
  - JIRA
  - Email Open
  
  Additional Information:
  
  - Employees at all levels are encouraged to understand the Operating Principles and make them the guidelines for how they do their job
  - Always improving the customer experience - think and act in ways that put customers first, give them flawless digital options at every touchpoint, and make them promoters of products and services
  - Know the company's technology, products, and services, especially digital tools and experiences
  - Be an active part of the Net Promoter System - join huddles, make callbacks, and help elevate opportunities to do better for customers
  - Improve results and drive growth
  - Respect and promote inclusion and diversity
  - Do what's right for each other, customers, investors, and communities
  
  Benefits:
  
  - Development and Advancement Opportunities
  - Employee Resource Groups
  - Day 1 Medical/Dental/Vision Insurance
  - 401k Matching
  - Discounted Services (must reside in the footprint)
  - Many more benefits and perks!
  
  Employer is an EOE/Veterans/Disabled/LGBT employer. They are proud to be an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
  
  Education:
  
  - Bachelor's Degree
  
  Relevant Work Experience:
  
  - 5-7 Years
  
  Salary:
  
  - National Pay Range: $54,218.12 USD - $127,073.72 USD
  
  Employer intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Employer provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Employer provides best-in-class Benefits. They believe that benefits should connect employees to the support they need when it matters most, and should help them care for those who matter most. That's why they provide an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of employees' reality – to help support them physically, financially, and emotionally through the big milestones and in their everyday life. Please visit the compensation and benefits summary on the Employer careers site for more details.

• About the company

  Comcast Corporation is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States' largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.

Notice