• Job Description

  Req#: C9365-25-0474?language=en&page=815&sort=publicationDateDesc

  Job summary

  Owing to internal progression within the department, an exciting opportunity has arisen within the Women's and Children's Directorate for a Senior Specialist Nursing Secretary to work as part of the Gynaecology team. We are a strong, proactive team who welcome innovation and adaptability within the service.

  This is a full-time position, and candidates would be required to work 37.5 hours a week, Monday to Friday. Applicants may be required to provide cross site cover. We also offer some flexibility with home working for a limited number of days per week.

  As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.

  You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.

  We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more. Informal enquiries are welcomed by contacting Hannah Terry, Directorate Support Officer.

  Main duties of the job

  Please refer to the Job Description for information on the duties of the role.

  The purpose of this role is to providea full secretarial and administrative service to the Urogynaecology Specialist Nurse and the Urodynamics Department. To ensure the smooth running of the Urodynamics Studies Clinics.

  About us

  Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

  Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

  The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

  Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

  We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

  Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

  Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

  We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9365-25-0474

  Job locations

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Job description

  Job responsibilities

  Type the necessary correspondence and/or documentation generated by a patients passage through the Urogynaecology service and maintain patients notes pertinent to these events

  Act as a liaison between Consultant Teams, the GP, the patient and other agencies involved to expedite the care and treatment of patients as effectively as possible.

  To undertake administration relating to the Urogynaecology Service, including taking minutes at meetings as required and maintaining a diary and filing. Ordering of stock, development of patient information leaflets and bespoke documentation.

  To co-ordinate Consultant Led and nurse Urodynamic clinics, Nurse Led and Triage Clinics, ensuring that medical notes, correspondence and investigation results are available.

  To ensure that patients have all the information they need passing complex queries to the appropriate clinical colleague.

  Main duties

  To receive all post and e-mails, including referrals to the Urodynamics Department. To initiate responses to correspondence as necessary and highlight to the Specialist Nurses those patients requiring urgent attention.

  To type all correspondence generated by the Urogynaecology Team and the Urodynamics Department, including letters to GPs and patients following investigations, including audio/copy typing.

  To handle all enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses. To deal effectively with problems as they arise.

  Following team protocol. To read, clinically grade and prioritise referral letters, seeking advice from the Specialist Nurses where necessary.

  To make appointments for the clinic through the booked admissions system, i.e. inviting patients to telephone to discuss a mutually agreeable date for their procedure.

  To maintain urodynamic waiting list through partial booking system. Highlight on a weekly basis where there is a need to increase/decrease capacity in order to ensure patients are seen within current national time scales for diagnostic targets and initiate extra capacity (seeking authorisation from Directorate Management/urogynaecology team when necessary).

  To be responsible for the Urodynamics Department appointment diary across all sites and also the Urogynaecology Team Diary. To have daily overview of team e-mail.

  To prepare notes with appropriate forms, labels and clinic sheets required for each patient prior to their appointment.

  To maintain and monitor the Urodynamic Studies, Urogynaecology Nurse Led Clinic and PCT Direct Access Triage Waiting Lists and ensure that all patients receive follow-up appointments at the appropriate time.

  To have a thorough understanding of the Bluespier, CLIP notes and Oasis system and use the system to manage Urodynamic, Urogynaecology Nurse Led and PCT Direct Access Triage Clinics.

  To undertake filing, photocopying and other general administration duties as required by the Urogynaecology Department.

  Establish hospital notes for patients seen through PCT Direct Access Triage Clinic where appropriate.

  Prepare notes for the Urogynaecology Multidisciplinary Team Meeting.

  To liaise with the Coding Department, Outpatients, Radiology, Continence Advisors and other relevant internal and external departments with regard to patient care.

  To counsel patients and answer questions relating to the Urodynamic Procedure; e.g. give advice and some results as agreed with the Consultant Urogynaecologists.

  To collate all clinical reports ensuring appropriate doctor/clinician sees reports and types all letters to patients and GPs as dictated. To be able to deal with all other correspondence and problems arising.

  To ensure there is appropriate cover for all clinics and be responsible for finding qualified Consultant/ Doctors/Clinicians to provide cover if necessary and rearrange sessions if also required.

  To be responsible for monitoring annual leave, sick leave entitlement and notifying the appropriate person within the NHS Trust.

  To report any faults with any equipment

  To undertake other duties commensurate with the post and grade as requested by the Urogynaecology Specialist Nurse or Urogynaecology Consultants.

  To complete the validation of the Urodynamics Diagnostic Summary on a daily basis.

  To maintain all staffs personal files within the Urogynaecology Specialist Nurses team.

  The post holder must have good knowledge of medical terminology, typing, audio typing and communication skills.

  To provide training for team members within the obstetrics and gynaecology administrative and clerical teams as required.

  To provide line management to secretarial/administrative support staff.

  To ensure that cover is provided for other secretaries within the obstetrics and gynaecology administrative teams as required during periods of absence through holiday and sickness.

  General Responsibilities

  To take an active part in team meetings, sharing information and raising issues relating to quality or areas for improvement, and suggesting possible solutions.

  To order stationery and report faults with equipment

  To observe absolute confidentiality of all information obtained in the course of your work

  To report any accident or untoward incidents or complaints.

  To act always in a manner which will promote a good image of the department.

  To undertake other duties commensurate with the post and grade as requested by the Directorate Manager or Consultants within the constraints of the existing workload.

  Job description

  Job responsibilities

  Type the necessary correspondence and/or documentation generated by a patients passage through the Urogynaecology service and maintain patients notes pertinent to these events

  Act as a liaison between Consultant Teams, the GP, the patient and other agencies involved to expedite the care and treatment of patients as effectively as possible.

  To undertake administration relating to the Urogynaecology Service, including taking minutes at meetings as required and maintaining a diary and filing. Ordering of stock, development of patient information leaflets and bespoke documentation.

  To co-ordinate Consultant Led and nurse Urodynamic clinics, Nurse Led and Triage Clinics, ensuring that medical notes, correspondence and investigation results are available.

  To ensure that patients have all the information they need passing complex queries to the appropriate clinical colleague.

  Main duties

  To receive all post and e-mails, including referrals to the Urodynamics Department. To initiate responses to correspondence as necessary and highlight to the Specialist Nurses those patients requiring urgent attention.

  To type all correspondence generated by the Urogynaecology Team and the Urodynamics Department, including letters to GPs and patients following investigations, including audio/copy typing.

  To handle all enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses. To deal effectively with problems as they arise.

  Following team protocol. To read, clinically grade and prioritise referral letters, seeking advice from the Specialist Nurses where necessary.

  To make appointments for the clinic through the booked admissions system, i.e. inviting patients to telephone to discuss a mutually agreeable date for their procedure.

  To maintain urodynamic waiting list through partial booking system. Highlight on a weekly basis where there is a need to increase/decrease capacity in order to ensure patients are seen within current national time scales for diagnostic targets and initiate extra capacity (seeking authorisation from Directorate Management/urogynaecology team when necessary).

  To be responsible for the Urodynamics Department appointment diary across all sites and also the Urogynaecology Team Diary. To have daily overview of team e-mail.

  To prepare notes with appropriate forms, labels and clinic sheets required for each patient prior to their appointment.

  To maintain and monitor the Urodynamic Studies, Urogynaecology Nurse Led Clinic and PCT Direct Access Triage Waiting Lists and ensure that all patients receive follow-up appointments at the appropriate time.

  To have a thorough understanding of the Bluespier, CLIP notes and Oasis system and use the system to manage Urodynamic, Urogynaecology Nurse Led and PCT Direct Access Triage Clinics.

  To undertake filing, photocopying and other general administration duties as required by the Urogynaecology Department.

  Establish hospital notes for patients seen through PCT Direct Access Triage Clinic where appropriate.

  Prepare notes for the Urogynaecology Multidisciplinary Team Meeting.

  To liaise with the Coding Department, Outpatients, Radiology, Continence Advisors and other relevant internal and external departments with regard to patient care.

  To counsel patients and answer questions relating to the Urodynamic Procedure; e.g. give advice and some results as agreed with the Consultant Urogynaecologists.

  To collate all clinical reports ensuring appropriate doctor/clinician sees reports and types all letters to patients and GPs as dictated. To be able to deal with all other correspondence and problems arising.

  To ensure there is appropriate cover for all clinics and be responsible for finding qualified Consultant/ Doctors/Clinicians to provide cover if necessary and rearrange sessions if also required.

  To be responsible for monitoring annual leave, sick leave entitlement and notifying the appropriate person within the NHS Trust.

  To report any faults with any equipment

  To undertake other duties commensurate with the post and grade as requested by the Urogynaecology Specialist Nurse or Urogynaecology Consultants.

  To complete the validation of the Urodynamics Diagnostic Summary on a daily basis.

  To maintain all staffs personal files within the Urogynaecology Specialist Nurses team.

  The post holder must have good knowledge of medical terminology, typing, audio typing and communication skills.

  To provide training for team members within the obstetrics and gynaecology administrative and clerical teams as required.

  To provide line management to secretarial/administrative support staff.

  To ensure that cover is provided for other secretaries within the obstetrics and gynaecology administrative teams as required during periods of absence through holiday and sickness.

  General Responsibilities

  To take an active part in team meetings, sharing information and raising issues relating to quality or areas for improvement, and suggesting possible solutions.

  To order stationery and report faults with equipment

  To observe absolute confidentiality of all information obtained in the course of your work

  To report any accident or untoward incidents or complaints.

  To act always in a manner which will promote a good image of the department.

  To undertake other duties commensurate with the post and grade as requested by the Directorate Manager or Consultants within the constraints of the existing workload.

  Person Specification

  Experience

  Essential

  • Minimum of 1 years administrative, secretarial, or clerical experience.
  • Previous experience of dealing with members of the public.
  • Experience in maintaining and updating databases, ensuring data accuracy and integrity.

  Desirable

  • Experience of working within Obstetrics & Gynaecology.
  • Experience and knowledge of NHS reporting requirements i.e..18 weeks RTT.

  Skills & Knowledge

  Essential

  • Understanding and having a working knowledge of Microsoft Office Packages and IT systems.
  • Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
  • Excellent verbal and written communication skills.
  • Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities.
  • Exhibits resourceful problem-solving skills finding solutions to problems that may arise in day-to-day operations.
  • Experience in word processing, audio, copy typing skills.
  • Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.

  Desirable

  • Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
  • Awareness of good Health & Safety Protocols.

  Qualifications

  Essential

  • GCSE/CSE A-C / 4-9 Grade in English & Maths

  Desirable

  • RSA II Typing
  • RSA II Word Processing
  • RSA III Typing
  • Amspar Diploma or equivalent

  Personal Qualities

  Essential

  • Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively.
  • Always demonstrates a high level of professionalism.
  • Compassionate when dealing with patients and their families.
  • Adaptable and flexible to everchanging situations.
  • Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.
  • Handles high pressured situations with composure and maintains a positive attitude.
  • Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
  • Must always maintain confidentiality when handling sensitive information and patient data.
  • Basic analytical skills

  Person Specification

  Experience

  Essential

  • Minimum of 1 years administrative, secretarial, or clerical experience.
  • Previous experience of dealing with members of the public.
  • Experience in maintaining and updating databases, ensuring data accuracy and integrity.

  Desirable

  • Experience of working within Obstetrics & Gynaecology.
  • Experience and knowledge of NHS reporting requirements i.e..18 weeks RTT.

  Skills & Knowledge

  Essential

  • Understanding and having a working knowledge of Microsoft Office Packages and IT systems.
  • Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
  • Excellent verbal and written communication skills.
  • Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities.
  • Exhibits resourceful problem-solving skills finding solutions to problems that may arise in day-to-day operations.
  • Experience in word processing, audio, copy typing skills.
  • Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.

  Desirable

  • Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
  • Awareness of good Health & Safety Protocols.

  Qualifications

  Essential

  • GCSE/CSE A-C / 4-9 Grade in English & Maths

  Desirable

  • RSA II Typing
  • RSA II Word Processing
  • RSA III Typing
  • Amspar Diploma or equivalent

  Personal Qualities

  Essential

  • Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively.
  • Always demonstrates a high level of professionalism.
  • Compassionate when dealing with patients and their families.
  • Adaptable and flexible to everchanging situations.
  • Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.
  • Handles high pressured situations with composure and maintains a positive attitude.
  • Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
  • Must always maintain confidentiality when handling sensitive information and patient data.
  • Basic analytical skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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