• Job Description

  Req#: 3338454

  Senior Student Support Advisor

  £30,000pa plus Excellent Benefits

  Based on-site at our new Nottingham Study Centre

  Full-Time Permanent to include two late shifts 11.30am to 8pm Monday to Thursday*

  Click here for the full job description

  
  

  The Opportunity:

  At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Senior Student Support Advisor for our new Nottingham Study Centre.

  We are looking for a someone with excellent customer care skills to be the first point of call for all of our student body. As a Senior you will have a focus on deputising for the Team Leader in their absence, as well as dealing with escalated queries, and developing and coaching the existing Student Support Advisors to handle more complex queries in the first instance. You will also specialise in onboarding and induction of new students.

  *The new Study Centre will open late Monday to Thursday. You will need to work two evenings until 8pm on a rota basis to cover these hours during Study Blocks.

  About You:

  You will need to have considerable experience of working in a front-line customer facing capacity, having been a point of contact for escalated queries. You will have excellent communication, interpersonal and presentation skills to be able to deal with a wide range of people from different cultures and backgrounds, as well has having a pro-active approach to problem solving, and a passion for identifying improved ways of working. Experience of working in an HE or FE environment, and training other team members, would be an advantage.

  Why Arden:

  At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

  • 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
  • A generous Aviva pension plan, our contributions start at 7%
  • PMI or Healthcare Cashback (dependent on role grade)
  • Study any Arden course for free, with generous discount for all family and friends
  • Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  • Plus, other competitive benefits !

  Arden’s values:

  Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

  There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here , or to start your journey with us, click apply!
  
  Closing Date: 21 November 2023

  We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

  As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
  

  So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!

• About the company

  Arden University is a private, for-profit teaching university in the United Kingdom.

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