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Senior Support and Market Data Specialist
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Job Description
- Req#: 5012433008
Employer Industry: Electric Power Data and Analytics Solutions
Why consider this job opportunity:
- Salary range up to $95,000
- Opportunity for career advancement and growth within the organization
- Flexible work schedule with hybrid and remote work options
- Competitive benefits package, including medical insurance and a 401(k) plan with matching
- Supportive and collaborative work environment focused on professional development
- Chance to work in a company recognized as one of the Best Places to Work in Colorado
What to Expect (Job Responsibilities):
- Provide exceptional customer service by answering questions, troubleshooting issues, and delivering technical support to customers
- Train and coach support personnel to enhance their technical and customer service skills
- Assist customers in understanding optimal workflows to effectively utilize the applications
- Serve as a technical subject matter expert for specific product lines and communicate user experience insights to development staff
- Document customer issues clearly and maintain the CRM system to ensure timely problem resolution
What is Required (Qualifications):
- Minimum of 5 years of experience in technical customer support, helpdesk, or technical sales roles
- Strong communication skills across various channels, including IM, phone, and email
- Ability to troubleshoot and resolve advanced technical issues with applications
- Proven experience in delivering effective training based on customer needs and use cases
- Leadership skills to uphold standards of excellence and guide teams through changes
How to Stand Out (Preferred Qualifications):
- Experience in the energy industry or equities/commodities trading
- Proficiency in SQL and Python, along with familiarity with APIs
- Background in data science and analysis
- Experience with CRM software such as Freshdesk, Jira, or Salesforce
- Familiarity with Yes Energy's products
#ElectricPower #CustomerSupport #CareerOpportunity #ProfessionalDevelopment #TechnicalExpertiseAbout the company
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