• Job Description

  Req#: 25-53009
  Employer Industry: Information Technology Services
  
  Why consider this job opportunity:
  - Flexible part-time hours with a remote work option, requiring occasional travel to San Antonio
  - Opportunity for career advancement and professional development within a global staffing firm
  - Engage in a role that involves advanced technical leadership and support
  - Contribute to significant projects and system improvements in a collaborative environment
  - Involvement in performance reviews with insights on optimization recommendations
  
  What to Expect (Job Responsibilities):
  - Provide advanced application support and issue resolution for the CGI Work Management Information System (WMIS)
  - Lead L2/L3 application support activities for integrated systems such as Maximo, GIS, and SAP
  - Perform incident triage and root cause analysis while coordinating resolution of complex application issues
  - Monitor interface health and batch job performance across integrated platforms
  - Guide junior support engineers and maintain up-to-date Knowledge Base (KB) and documentation
  
  What is Required (Qualifications):
  - Minimum of 1 year of experience in application support or a related field
  - Proficiency in SQL/PLSQL for data analysis and backend validations
  - Strong understanding of ITIL processes and change management
  - Exceptional problem-solving skills and ability to manage high-severity incidents
  - Experience in collaborating with cross-functional teams to translate issues into improvement opportunities
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with CGI WMIS and integrated systems such as Maximo and GIS
  - Experience in leading technical teams or mentoring junior engineers
  - Knowledge of performance monitoring and optimization techniques
  - Previous involvement in service performance reviews and reporting
  - Certification in ITIL or related frameworks
  
  #InformationTechnology #ApplicationSupport #RemoteWork #CareerGrowth #TechnicalLeadership
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Our Talent Your Results - This is the premise behind US Tech Solutions. Our flexible engagement model offers right-fit talent on-demand - when, where and how you need it, so you can achieve your business objectives. We offer contingent, contract-to-hire or direct staffing services. At USTECH, we understand how critical talent is to every organization, as well as how the world of work and the workplace is changing. We offer the most effective means to help you acquire, manage and optimize talent. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering.

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