Senior Systems Analyst

(This is a full-time, non-remote position )

United Community Bank is hiring a Senior Systems Analyst to formulate and define systems scope and objectives for complex business applications and processes based on technology best practices and business objectives. This position will also act as the liaison among the stakeholders to elicit, analyze, document, communicate and validate business solutions by having an understanding of the business unit and the technology that supports it.

Why Work for United Community Bank?

At United Community Bank, we believe in combining top-of-the line financial solutions with award-winning satisfaction for our customers and employees. United Community Bank is known for excellent services; it is part of our foundation and is one of our guiding principles. We call ourselves The Bank that SERVICE Built to remind us every day of our brand promise.

Join one of the Southeast’s leading financial institutions, a 2022 American Banker Best Banks to Work For to receive:

• 11 paid holidays
• 1 Holiyay
• 10 paid vacation days
• Up to 7 personal days per year
• Up to 7 sick days per year
• Paid Parental Leave
• 1 day of paid volunteer time
• 401(k) company match of up to 5%
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• AND MORE!

What will you do as a Senior Systems Analyst?

• Responsible for being the liaison for business units and technology by supporting and implementing the technical solutions and system processes
• Manages the progress and quality of a business application and process by gathering information and providing recommendations and plans as necessary
• Install, configure, test, and maintain operating systems and application software
• Manage and monitor all installed assigned systems and infrastructure solutions
• Provide training, guidance, and mentor less experienced teammates
• Work with business, vendor, technology for the development and operations of a state-of-the-art environment that meets current and future business objectives
• Work with vendors and technology to ensure all requirements are fulfilled by the technical designs
• Develops a methodology for the ongoing assessment of performance and the identification of problem areas
• Provides input and assessment during the development, testing, and enhancement of production applications
• Configure, manage, and promote projects in Dev, Test, and Production environments
• Work with vendors in evaluating and implementing new technologies
• Providing training and documentation to supporting technical staff and users

What should you already know to be successful as a Senior Systems Analyst?

• Bachelor’s degree in Business, Information Technology, or similarly applicable field preferred
• 10+ years prior experience on an Information Technology, Banking, or Operations Team with experience acting as lead resource for those teams
• Must have a working knowledge of servers, personal computers, networks, and data communications and Windows Server Administration skills
• Working knowledge of storage platforms and related software
• Understanding of Windows Services – TCP/IP, DNS, WINS, NTP, SMTP, IIS, SNMP, RDS
• Experience in managing vendor implementations and vendor relationships
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal, communications and organizational skills
• Develop and prepare training materials and conduct employee development classes Bachelor’s degree in Business, Information Technology, or similarly applicable field
• Familiarity with ServiceNow workflow editor and flow designer
• Familiarity with ServiceNow Service Portal widgets and portal design
• Familiarity with writing and implementing ServiceNow business rules and client scripts

Conditions of Employment:

• Must be able to pass a criminal background check
• This is a full-time, non-remote position

Reports to

Director of Application Support

Supervisory Responsibility

This position does not manage employees

Salary Grade

10 – Min = $59,280.00; Mid = $91,293.00 (plus)

Salary is commensurate with experience

Other

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At this time, United Community Bank will not sponsor a new applicant for employment authorization for this position .