• Job Description

  Req#: SRSYS004069

  The Senior Systems Engineer will work with BMC professionals to modify the system architecture in support of a rapidly expanding custom development environment. You’ll develop technical solutions for business problems utilizing the Remedy ARS application and related tools. From back-end workflow to web services to the user interface, all aspects of custom development will be covered by this position. The ideal candidate is a BMC Remedy Developer that’s highly skilled in custom development.

  Key Responsibilities

  • Collaborate closely with Business SMEs and Project Managers (PMs) to understand requirements, design, and to implement solutions
  • Serve as a subject-matter expert (SME) on all aspects of custom WOS system
  • Perform system enhancements and upgrades
  • Upgrade, develop, and administer Remedy ARS 9.x or greater
  • Develop, implement, and install roll-back and backup plans
  • Develop internal applications and provide escalated/Tier Level 3 Production Support
  • Translate customer requirements into detailed technical requirements
  • May lead other developers for specific projects (expected at Senior level)
  • Work with product management, operations, marketing, and other stakeholders in the business to plan, design, develop and code software systems or applications for software enhancements and new products
  • Lead complex coding and engineering analyses on medium to large software development projects
  • Configure software in a test or staging environment to prototype production environments
  • Define documents and perform necessary tests to ensure product performance, availability, and reliability
  • Work closely with members of other departments and external consultants to understand customer needs and drive results
  • Maintain custom code through releases and upgrades with system documentation for ongoing support
  • Conduct root cause analysis; recommend and implement fixes following a documented change process
  • Perform other duties as assigned to meet the ongoing needs of the organization

  Education & Experience

  • Bachelor’s Degree in Computer Science or related field preferred; a High School Diploma or GED is required
  • 8+ years of relevant IT experience is required
  • 5+ years of BMC Remedy custom development experience in AR Platform (not ITSM customization) is required
  • Experience with SQL Server
  • Experience with, and a good working knowledge of, Microsoft Windows Server
  • Experience using the following technologies: Web Technologies/Servers: HTML, CSS, Web Services, Microsoft IIS, Apache Tomcat

  Knowledge, Skills & Abilities

  • Ability to develop customizations to BMC Remedy products within best practices
  • Must be able to develop, implement, and install roll-back and backup plans
  • Ability to communicate effectively with both non-technical business users and highly technical audiences
  • Ability to lead projects and clearly communicate technical issues and resolutions to management and key stakeholders
  • As business environment is fast paced and changes rapidly, must be mentally flexible with the ability change course
  • Must be a creative, keen problem-solver with the ability to work independently
  • Ability to take general business needs and turn them into a high quality, future-proofed solution is required
  • Strong problem resolution and risk assessment skills
  • Business analysis and business process understanding
  • Ability to drive collaboration across teams on project requirements and dependencies
  • Customer focus and ability to build customer relationships
  • Effective technical writing and documentation skills

  Pay range: $140,000 - $150,000 / year Pay is based on nondiscriminatory factors, including but not limited to experience, education, skill, and location.

  Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law .

• About the company

  Redbox Automated Retail LLC is an American video rental company specializing in DVD, Blu-ray, 4K UHD rentals, and formerly video games via automated retail kiosks.

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