• Job Description

  Req#: JR-5164

  Job Posting Title

  Senior Systems Support Technologist

  Job Category

  Systems Engineering

  Language Requirements

  English / Anglais

  Flexible Work Agreement Type

  Posting End Date

  2024-01-29

  Job Grade

  ANS-TEC-3

  Pay Range

  $94,755 - $131,577

  Job Summary

  As a Senior Systems Support Technologist you will be supporting our International Clients with both new and existing electronic systems. You can look forward to providing implementation, configuration specification, installation support, administration and troubleshooting for systems such as, but not limited to, those utilized in support of Air Traffic Management Service. With such a client focus someone with a passion for collaboration and relationship building will excel in this role where they can develop connections with both internal and external stakeholders.

  Job Description

  What NAV CANADA offers you:

  • Challenging, team-oriented work environment
  • Competitive compensation and flexible benefits
  • Defined benefit pension plan
  • Opportunities for growth and development
  • Flexible work arrangements
  • Diverse and inclusive workforce

  Key Accountabilities:

  Provides support and administration by:

  • Work closely with developers, testers, and Engineers, working in an Agile software development environment.
  • Ensuring project activities are conducted in a timely manner and following established processes.
  • Provides prompt assistance when requested to investigate technical problems with in-service operational systems.
  • Investigates solutions for end-of-life components.
  • Conducting field trials of hardware and software upgrades prior to release.
  • Analyzing, recommending and implementing modifications, policies and procedures on system and network administration.
  • Performing network troubleshooting and upgrades.
  • Analyzing system architecture and system interface changes for assigned systems.
  • Developing, testing, documenting, and implementing test protocols for FAT and SAT activities.
  • Participating in system reviews and task analysis.
  • Leading or participating on-site system installation.
  • Leading or participating in training session following installation of new systems.
  • Keeps abreast of technological developments.
  • Participate/lead Safety Management Activities.

  Education/Occupational Certification:

  • Successful completion of secondary school and completion of a full time post-secondary diploma in electronics technology at a recognized institution or an equivalent combination of education and experience

  Experience:

  • 3-5 years’ experience in installation, configuration administration and supporting of Linux and/or Microsoft Windows Operating Systems as well as server and workstations applications.
  • Experience in the development, modification of installation and user documentation for new or existing systems including testing and verification.
  • Experience in the life cycle support of deployed safety critical systems including the application of maintenance policies and practices.
  • Experience in the coordination of small to medium sized projects and external customer interaction.
  • Experience working with International Clients within the (Air traffic management) ATM Systems architecture.

  Knowledge: (Weighting 25%)

  • Knowledge of techniques and best practices to maintain and verify mission critical electronic equipment and systems.
  • Knowledge of failure mode effects and criticality analysis (FMECA).
  • In-depth knowledge of network, data center, cloud services troubleshooting techniques and maintenance best practices.
  • Knowledge of industry best practices for Cyber Security and System Hardening.
  • Knowledge of ICAO (International Civil Aviation Organization) Policies, Engineering Quality Management and Improvement System (EQMIS), Cybersecurity Policies and the associated tools.
  • In-depth knowledge of business planning to develop timelines and procedures for installation and maintenance of systems.
  • In-depth knowledge of various hardware interface protocol and standards and of various communication protocol and standards.

  Abilities: (Weighting 30%)

  • Advanced analytical skills to (1) interpret or analyze information, reports and data; (2) participate in system reviews and task analysis to revise the maintenance and repair philosophy, and training requirements; and (3) investigate and analyze hardware problems to develop, test and implement modifications.
  • Excellent presentation skills.
  • Proficient technical writing, design & drafting skills.
  • Proven communication skills to both communicate with external and internal stakeholders.
  • Sound business acumen comprehending business operations and insight as to how to achieve goals and ensure business success.
    

  Personal Suitability: (Weighting 45%)

  • Collaborative interpersonal skill to develop good relationships with internal and external stakeholders.
  • Good Judgment and initiative.
  • Positive forward-thinking attitude.
  • Adapts well to change.
  • Ability to work alone or in a team environment.

  Working conditions:

  • This position is based at NAV CANADA’s TSC (280 Hunt Club, Ottawa) but may be eligible for a flexible work arrangement.
  • International travel (approximatively 1-2 times a year) is required in this position.

  NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

  Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

  The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

  At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

  We thank all applicants for their interest; only those selected for an interview will be contacted.

• About the company

  Nav Canada is a privately run, not-for-profit corporation that owns and operates Canada's civil air navigation system.

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