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Job Description
- Req#: 25-61674
- Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities
- Monitor and respond quickly and effectively to calls received to the client Service Desk
- Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities
- Remotely access and support end-user machines to achieve first call resolution
- Utilize Service Now as the ticketing tool to track and escalate incidents for end users
- Participate in projects and program initiatives within the team
- High School Diploma, GED or equivalent certification
- At least 1 year of remote help desk support experience
- Bachelor's Degree or military experience
- 1 + year of equivalent Mac support experience
- 1+ years of equivalent Windows OS support experience
- 2+ years of end-user support experience
- 1+ years experience with ServiceNow
- 1+ years of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Our Client, a Financial company, is looking for a Senior Technical Support for their Richmond, VA/ Plano, TX/ McLean, VA/ Wilmington, DE/Remote location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...