• Job Description

  Req#: R29314

  More than a career - a chance to make a difference in people's lives.

  Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

  This position is responsible for designing, developing, prioritizing and executing training programs associated with Duke Energy and Piedmont home protection plans’ technical trades (i.e., electrical, HVAC, plumbing & appliance). This includes training on program coverages, terms & conditions, service processes and computer application training for Duke/Piedmont employees, and a network of approximately 150 external contractors with over 1,000 administrative staff and field technicians. Must have a good understanding and working knowledge of residential mechanical systems such as Heating & Cooling, Electrical, Plumbing, and Appliances. These contractors perform work across multiple states. This position is responsible for evaluating overall training program effectiveness and may conduct field assessments to obtain training information, materials, and access training opportunities. Develop knowledge-based testing and evaluations to assess skill levels and developmental opportunities. Position must have the ability to lead, plan, prioritize, problem solve and provide solutions needed to achieve objectives within the framework of operating policies and procedures.

  Responsibilities

  Develop and administer overall training strategy and standards for assigned services and assigned channels

  • Develop and administer training programs and materials for Field Operations on all Home Protection programs and CRM systems, creating computer-based trainings, videos, classroom/virtual trainings, and printed materials

  • Develop and facilitate technical training for field technicians, field coordinators and service coordinators to garner deep understanding Home Protection coverages by trade and systems (electrical, plumbing, heating & cooling, appliances, and water heater systems)

  • Establish training standards and consistency across business groups, states and multiple contractor disciplines

  • Develop and facilitate program-specific training programs for all Home Protection offerings to support contractors’ administrative staff & field technicians

  • Develop and facilitate field manuals for contractors

  • Develop training materials for contractor portal using a variety of tools; Computer-based trainings, videos, and classroom/virtual presentations

  • Develop and maintain contractor portal, invoicing and payment option training materials

  • Develop and facilitate onboarding standards and materials for all new Residential Solutions employees

  • Deliver hands-on, virtual, classroom, and one-on-one technical training

  Evaluate and maintain all training strategies, standards and materials to remain current and effective

  • Perform evaluations to validate overall training effectiveness

  • Evaluate and maintain all existing technical trade-specific adult learning programs within Residential Solutions department

  • Evaluate current onboarding process and materials for contractors

  • Monitor contractor performance to evaluate training needs

  • Review and stay current with technical training opportunities, industry trends, industry standards and technologies to maintain and improve technical training programs

  • Evaluate current Standard Operating Procedures within Residential Solutions to incorporate technical trade-specific training as necessary

  • Work with peers and partners to deploy comprehensive training programs across network

  • Work closely with leadership, partners, and contractors to ensure that the training experience produces high quality employees who provide excellence in customer service, including consistent use of current training materials and monitoring effectiveness

  • Support change management activities by developing training materials for new programs and program updates for Field Operations

  Track and measure training effectiveness

  • Develop training metrics and tracking to evaluate training effectiveness

  • Monitor contractor and employee onboarding training compliance to standards

  • Manage the registration process for CBTs and instructor-led training sessions, including on-line registration, room setup (equipment, materials, supplies), and follow up reporting

  • Track and document training courses to ensure completion of training, ensure compliance, and monitor business results to ensure training programs are effective

  • Provide reports/feedback/evaluations to management based upon training observations

  Basic/Required Qualifications (Senior Technical Training Specialist)

  • High School/GED degree and five (5) years related work experience

  • Possess specific knowledge and experience regarding Mechanical trades- (i.e., HVAC, Electrical, Plumbing, Appliances)

  Desired Qualifications

  • Bachelor's degree in Instructional Design, Adult Learning, Organizational Behavior, Communications, or related field required and/or certifications in a variety of L&D areas

  • Proficiency in the development of Computer Based Training (CBTS) with expertise in Articulate including Storyline & Rise

  • Previous experience in development of performance-based training materials

  • Demonstrated oral and written communication skills

  Working Conditions

  • Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the assigned Duke Energy facility.

  • The assigned facility will be in Duke Energy territory in either Florida, North or South Carolina.

  Travel Requirements

  5-15%

  Relocation Assistance Provided (as applicable)

  No

  Represented/Union Position

  No

  Visa Sponsored Position

  No

  Posting Expiration Date

  Thursday, November 30, 2023

  All job postings expire at 12:01 AM on the posting expiration date.

  Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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  Do Not Sell My Personal Information (CA)

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• About the company

  Help us shape a brighter future. Discover your career options with our job search tools for Duke Energy and Piedmont Natural Gas. Find current job openings organized by location, category or keyword. If you're interested in a particular position, apply online to be considered. And come back often - we post new positions frequently.

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