• Job Description

  Req#: R-0000071359

  Job Summary

  Job Description

  What is the opportunity?

  Reporting to the Manager, Letter of Credit Processing - Trade Operations, this role is responsible for providing all training and product knowledge support for the LC Issuing and Advising Team in Trade Operations. Additionally, this role will be the first point of contact for all Trade related escalations. The incumbent is accountable for supporting the operationalizing client care strategies, maximizing transaction processing efficiency/effectiveness, problem resolution and the integration/implementation of new initiatives and activities. Continuously focuses on providing an optimal client experience through direct/indirect interactions/and transaction.

  What will you do?

  • Manage end to end processing/release function such as issuing/amendment, demand checking and cancellations.
  • Internal and external client relationships from a service perspective, including direct client interactions where appropriate.
  • Perform, check and release Export/Import/Guarantees/Standby Letters of credit within delegated authorities.
  • Continuously review and prioritize work flow, work load & volumes, ensure all incoming work is process timely and attend to daily WIP reports to avoid any unattended items, and proactively manage escalated items to satisfactory resolution.
  • Responsible to Monitor Generic E-Mail Box and attend/respond for the end-to-end transaction.
  • Provide consistent service within established Client Service Commitments/Service Partner Commitments and seeks to improve the quality, timeliness and consistency of responses to clients.
  • Comply with Anti-Money Laundering guidelines and policies, Trade Restricted Countries and Risk Approval processes.

  What do you need to succeed?

  Must have:

  • 5-7 years Trade processing knowledge with a good knowledge of LC Issuance and Advising, Document Verification process.
  • Knowledge of product rules set by ICC (UCP 600; ISP98, URDG758, ISBP)
  • High level of proficiency on Trade 360
  • Knowledge of L/C swift message types 700 and payment 100 series)

  Nice-to-have:

  • Certified Document Credit Specialist (CDCS)
  • FITT Diploma

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

  #LI-Hybrid

  #LI-POST

  Job Skills

  Active Learning, Adaptability, Customer Service, Customer Service Management, Decision Making, Detail-Oriented, Operational Delivery, Problem Solving, Process Management, Teamwork

  Additional Job Details

  Address:

  180 WELLINGTON ST W:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  Technology and Operations

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2023-11-10

  Application Deadline:

  2023-11-24

  Inclusion and Equal Opportunity Employment

  At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
  
  We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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