Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Experience

Management Level

Senior Associate

Job Description & Summary

A career within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging technologies that can help solve their business problems. We help clients design approaches to integrate new technologies, skills, and processes so they can get the most out of their technology investment and drive business results and innovation.

Meaningful work you’ll be part of

As a Senior UX Designer, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities include but are not limited to:

• Conduct user research through user interviews, contextual inquiries, ethnographic research, card sorting and any other design research techniques.

• Evaluate and synthesize respective research to then develop personas, journey maps and any other research outputs.

• Design and develop user research tools and protocols and lead research sessions using templates, mural, or prototypes.

• Examine and synthesize respective research into user insights, design principles or strategic recommendations for the client.

• Use service design and product design methodologies to create a north star of the experience and identify key moments that matter.

• Translate those needs into service blueprints, strategic recommendations, or prototypes using design tools such as Figma, Sketch, Invision, to develop outputs.

• Investigate information and data to unearth gaps and insights, translating findings into recommendations that can help our clients improve their user and service experiences.

• Work on client proposals and RFP responses.

• Help create practice assets and IP.

Experiences and skills you’ll use to solve

• Graduate of an established design program, or other post-secondary education combined with equivalent design experience.

• Strong Portfolio or collection showcasing case studies.

• Demonstrated strong technical skills in Figma, Sketch, and/or other prototyping tools. Designing experiences for new technologies (AR/VR, IoT, wearables, etc.) would be a definite asset.

• Solid understanding of user research techniques, service and product design, and customer experience strategy.

• Quantitative analysis skills would also be an asset.

• Confident working in a co-creative and agile environment including workshop facilitation and communicating with clients when rationalizing design decisions and strategies.

• When applying to a Quebec based opportunity, fluency in French is required. Outside of Quebec, fluency in French is an asset.

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

What to consider before applying

• This role has the option of being based out of our Toronto, Calgary, Vancouver, Ottawa, Montreal, Québec.

• As a requirement, a Secret Security Clearance is mandatory for all staff who will be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.