• Job Description

  Req#: JR-84004

  Your work days are brighter here.

  At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

  About the Team

  We are a small and influential UX research team working on the Workday Peakon Employee Voice product. Our qualitative researchers come from a diverse mix of backgrounds: design research, anthropology, psychology, and applied cultural analysis. Our researchers are based in Copenhagen, our designers and product team are spread across Copenhagen, London and Dublin.
  
  We are responsible for translating research insights to influence design, product, and strategic business decisions. We’re passionate about crafting an outstanding research organization at Workday, known for delivering high quality and timely insights that help the product teams deliver solutions that support millions of employees around the world.
  
  Our product team is organized in groups of teams, directly aligned with strategic objectives. Our product development cycle is agile, and at the core of every product team is a “product trifecta”: a product manager, a product designer, and a tech lead. The UX researchers partner closely with each product group, hence they tend to focus their projects more on foundational and generative research and strategic research that informs the entire product group.
  
  We’re in the midst of democratizing research and upskilling the product trifectas, so that they are able to integrate user testing with real users at relevant steps along the development cycle, quicker, more efficiently and more often. In UXR, we play an important role in enabling the trifectas in this process.

  About the Role

  You will join the research and design team as part of the product team for Peakon Employee Voice , Workday’s continuous listening platform. You will be conducting research that helps us develop a first class user experience that impacts millions of users across the world - daily. The role is based in Copenhagen together with the entire research team, but your collaborating partners might be based in a mix of London, Dublin and Copenhagen.

  Your core tasks will be:

  • Partner with strategic product groups and conduct research that purposefully informs their product decisions

  • Create and maintain an efficient, meaningful research process together with the entire UXR team

  • Own and triangulate research insights with Workday Research, to inform how Peakon and Workday integrate for most impact and value

  You will be empowered to own and craft a research roadmap for your product group, working closely with product, design, engineering, data science, and other relevant team members to ensure that research insights are anchored deeply across our whole product experience.

  Our ideal candidate has experience applying quantitative design research methods in a B2B product environment, e.g. surveys and product data analysis in Mixpanel or similar. You can analyze large data sets and triangulate with other relevant data, and are comfortable planning, leading and analyzing qualitative research.

  Stakeholder management is one of your core strengths and you naturally build and maintain strong and purposeful work relationships that keep people aligned, involved and enable them to reach their goals. Your ability to translate user insights to business goals is strong, and you are able to adjust your communication to fit the audience.

  You can demonstrate a consistent record of completing and leading sophisticated research projects and delivering high quality, impactful insights. You are used to giving back to the community by mentoring other researchers and research partners, like designers.

  Areas of responsibility:

  You will:

  • Work closely with product trifectas and extended, cross-functional teams, building and successfully maintaining relationships

  • Help drive the UXR team’s ways of working and research process for most impact, including research repository outreach, research and design critiques

  • Identify research roadmaps, user, product and strategic opportunities and influentially communicating them to relevant team members

  • Define a research strategy for a single product area that includes strategic and tactical research deliverables

  • Lead and deliver research using relevant and diverse methods for the project, timelines, and business needs

  • Socialize, collaborate, and present actionable insights to multiple teams and leaders, across the organization, adapting the message for the audience

  • Lead research OPS for your own projects and occasionally support peers and designers with B2B recruitment and scheduling, updating research repository, and data retention

  About You

  Basic qualifications:

  • 3+ years experience with the agile product development process as part of a design and research team

  • 3+ years experience of applying generative and evaluative research methods, including quantitative and secondary research, and proficiency in at least quantitative plus one other research methodology

  • 3+ years professional experience conducting design research

  • Can demonstrate a track record of collaboration skills and efficient team member management rituals

  • Can demonstrate UX research OPS experience, e.g. recruiting users in a B2B environment and project process

  • Experience in identifying and communicating user as well as business opportunities

  • Can demonstrate experience with assertive communication and ability to adapt presentations to diverse audiences

  Other qualifications that might describe you:

  • Demonstrate a flexible and effective influencing style

  • A self-starter and strong finisher with a positive demeanour

  • Excellent collaborator, at ease partnering with other researchers, designers, product managers, and developers

  • Ability to context switch and are comfortable driving multiple avenues at the same time

  • Purposefully prioritize among your tasks and maintain a healthy work-life balance

  • Excellent verbal and written communication skills

  • Experience in a fast-paced work environment

  • Strong problem solving and critical thinking skills

  
  
  Our Approach to Flexible Work
  

  With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

  Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

• About the company

  Workday, Inc., is an American on‑demand financial management and human capital management software vendor.

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