Senior Vice President of Residential Services

Columbia Hospitality

Deal maker, real estate visionary, strategic leader, and inspiring mentor. We are seeking an accomplished leader with extensive experience in high-end condominium communities, business development, asset management, and owner associations. The Senior Vice President (SVP) of Residential Services will spearhead the strategic direction of our residential services division, providing visionary leadership to drive growth, operational excellence, and exceptional homeowner experiences. This position reports to the President of Columbia Hospitality Residential.

Our ideal candidate balances strategic leadership with hands-on management, cultivating high-performing teams, fostering authentic relationships, and delivering measurable results. Upholding Columbia Hospitality’s core values of Inclusion, Honesty, Respect, Creativity, Enthusiasm, and Accountability is essential to success in this role. This position is based in Seattle, WA.

What’s in it for you:

The Perks

(Eligibility dependent on job status)

• Salary Ranger: $225,000 - $250,000
• Significant incentive potential on top of base salary
• DailyPay (Access your earnings anytime)
• Paid Time Off & Holiday Pay – because balance matters
• Comprehensive benefits: Medical, Dental, Vision, Disability, 401(k), HSA/FSA Plans
• Discounted lodging, dining, spa, golf, retail, and partner perks (Travel benefits included!)
• Task Force Work Opportunities – expand your career across global destinations
• Values-Based Culture (#OMGLIFE) with a focus on inclusion and fresh perspectives
• Referral bonuses, employee assistance programs, and volunteer opportunities through “Columbia Cares”
• Professional development via an online learning platform
• Cell phone allowance

Our Commitment to You:

“People never forget how you made them feel.” – Maya Angelou

At Columbia Hospitality, people are at the heart of everything we do. Our team embodies the brand promise of Creating Exceptional Experiences. We foster an inclusive environment, value authenticity, and operate with integrity. We support one another, grow together, and make a lasting impact on those we serve.

What You’ll Do:

Leadership & Strategy:

• Continue to develop and execute the strategic vision for the residential services division, aligning with Columbia Hospitality’s overall goals and values.
• Serve as a key member of the executive leadership team, contributing to corporate strategy and growth initiatives.
• Provide direct leadership to General Managers and regional leaders, holding them accountable for performance, financial results, and operational excellence.
• Foster a culture of innovation, collaboration, and continuous improvement within the division.

Operational Excellence:

• Oversee the management of multiple high-end residential communities, ensuring adherence to quality, safety, and service standards.
• Regularly visit properties to assess cleanliness, maintenance, operational efficiency, and homeowner satisfaction.
• Develop and implement operational strategies that enhance profitability and improve service delivery.

Business Development & Portfolio Growth:

• Lead business development efforts to expand Columbia Hospitality’s residential portfolio through strategic partnerships, acquisitions, and developer relations.
• Identify new market opportunities and cultivate relationships with developers, ownership groups, and key stakeholders.
• Oversee the successful onboarding and transition of new communities into our management portfolio.

Financial Management:

• Develop and manage annual budgets for all managed communities, ensuring alignment with financial targets and stakeholder expectations.
• Collaborate with Boards of Directors and internal accounting teams to monitor financial performance, implement cost-control measures, and optimize profitability.
• Provide regular financial reports and performance updates to senior leadership and community boards.

Talent Development & Team Leadership:

• Inspire and mentor a team of residential leaders, fostering growth, accountability, and professional development.
• Partner with People & Culture to develop talent strategies, succession plans, and training initiatives.
• Champion diversity, equity, and inclusion in all aspects of leadership and team engagement.

Homeowner & Board Relations:

• Act as the primary liaison with homeowner association Boards of Directors, ensuring transparent communication and collaborative decision-making.
• Attend board meetings, executive sessions, and community events to represent Columbia Hospitality’s interests and address homeowner concerns.
• Enhance homeowner satisfaction through proactive communication, responsive service, and community-focused initiatives.

What We’re Looking For:

Qualifications:

• 15+ years of progressive leadership experience in residential, hospitality, or luxury condominium management, with multi-property oversight.
• Proven success in business development, strategic planning, and asset management.
• Strong financial acumen with extensive experience in budgeting, forecasting, and financial analysis.
• Exceptional communication skills, with the ability to present to executives, boards, and diverse audiences.
• Demonstrated leadership in driving operational excellence and team performance.
• Experience collaborating with homeowner associations, developers, and ownership groups.
• Proficiency in Microsoft Office Suite and property management software (e.g., BuildingLink).
• Willingness to travel as needed to support community operations and business development efforts.

Not sure if you meet every requirement?

At Columbia Hospitality, we value diverse perspectives and authentic individuals. If you’re passionate about this role but don’t perfectly match every qualification, we encourage you to apply. You might be exactly the right fit for this or other opportunities.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.