Job Purpose

The Sr.Technical Consultant – winshuttle serves as subject matter expert for the winshuttle development environment. Responsible for having an in-depth knowledge winshuttle solution and SAP functional modules. Develops,implements and supports technical solutions in winshuttle.

Key Accountability Areas

• Custom winshuttle Development
Develop workflows, forms (English / Arabic), reports, interface with SAP, conversion programs and enhancements to meet the business requirements while delivering within defined project deadlines.

• Solution documentation
Produce high quality technical documents on all developments and customizations within the defined deadlines to ensure documentation standards and templates are followed for knowledge transfer across the team.

• Projects Assessment
Perform and document impact analysis and development estimates for Requests for Change and Project Assessments / Scoping with accurate effort estimates and low-level design on technical solution ensuring that proposed solutions and requirements are viable and can be delivered to satisfaction of the customer.
• Post go-live support
Resolve production incidents during the support and maintenance phase within the defined Service Level Agreements –SLAs to ensure system stability and customer satisfaction.

• Mentoring
Provide the necessary technical guidance and support to ensure the high-quality technical solutions with very low defect rate while meeting deadlines.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies